Sample documents
An online store must contain a lot of information for customers. Legal notices for online stores, in particular, can be quite complicated. At WebwinkelKeur, we want to make this easier for you, which is why we provide sample documents. Here you will find examples of legal notices for online stores, including terms and conditions and privacy policies.
Terms and conditions (example)
Terms and conditions are important for every online store. Terms and conditions describe both the rights and obligations of consumers and online stores. You cannot just include anything you want in your terms and conditions; they must comply with legal requirements. That is why we are happy to help you get started with terms and conditions that comply with the law and adequately protect both consumers and online stores.
View the sample general terms and conditions >
B2B terms and conditions
Many B2B online stores are looking for a suitable example of general terms and conditions for B2B. Although WebwinkelKeur is used by many members as a quality mark for B2B online stores, it is difficult to offer a single standard set of general terms and conditions that is suitable for all B2B online stores.
https://www.valuedshops.com/knowledge-base/sample-documents/sample-general-conditions-b2b-webstore
Sample texts for right of withdrawal/cooling-off period
You are required to inform your customers of their right of withdrawal, not only in the general terms and conditions, but also on a customer service page. If you fail to do so, the right of withdrawal will be extended until you have informed the customer. This means that your customer may still be able to return the product 9 months after purchase. It is therefore important to comply with this legal requirement. You can do this by simply copying our sample text and pasting it into your online store.
View the sample texts for the right of withdrawal/cooling-off period >
Model withdrawal form
By law, every online store is required to provide a model withdrawal form. Even if your customers can simply report returns by email, you are still required to provide this form as an option. If you do not do so, the customer's cooling-off period will be extended. From a legal point of view, it is therefore important to include this form on your online store.
View the model withdrawal form >
Privacy Policy
In a privacy policy, you describe what data you collect from customers and what you do with it. For example, your website will place cookies in order to function, but you will also need address details to send the package. In addition, you may use Google Analytics or have a Facebook like button on your online store. All these tools collect data, and you are required to inform your visitors about this.
More about our Privacy Policy Generator >
Sample customer service texts
As an online retailer, you want to offer your customers the best possible customer service. After all, the success of an online store depends on the quality of its customer service. That is why it is important to have good customer service pages on your website. These pages explain to customers what they can do if, for example, they have received the wrong order and want to return it. If you find it difficult to write texts for these pages yourself, you can use our sample texts. Feel free to copy, paste, cut, and edit the texts so that they are fully in line with the philosophy of your online store.