Sample documents Sample text warranty and complaints

If you find it difficult to write texts for this page yourself, you can use our sample text. Feel free to copy, paste, cut, and edit the texts so that they are fully in line with the philosophy of your webshop.

Sample text for warranty & complaints

Warranty

We care about our products and logically do our best to deliver them to you in top condition. However, it does happen that an order is damaged during transport or that something else happens that entitles you to claim under the warranty. Under European law, we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.

If you discover or should have discovered a defect in the product, you must contact us within a reasonable period of time. A reasonable period of time is at least two months. Under certain circumstances, a period longer than two months may also be acceptable.

If you contact us in a timely manner, we will arrange for a free repair or replacement.

Complaints

It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing[EMAIL ADDRESS]. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.