Voor consumenten Why WebwinkelKeur?

The added value of WebwinkelKeur

WebwinkelKeur stands for reliable customer-friendly online stores. Our members comply with the main Dutch legislation, their identity is verified and every customer is free to post a customer review which is independently moderated by WebwinkelKeur. In case of disputes you can use dispute mediation or a binding decision by DigiDispuut

WebwinkelKeur members have the assurance that:

- Address information has been checked by us.

- Contact information such as phone, email, Chamber of Commerce and address are easy to find.

- You can use your 14 days reflection period without problems.

- You get your money back within 14 days after return.

- Prices are clearly stated.

- We can mediate in disputes or make a binding decision via Digidispuut.nl.

- You can share and view genuine reviews of the web shop.

- The shop has agreed to the WebwinkelKeur code of conduct

Control by WebwinkelKeur + reviews

WebwinkelKeur is unique because it combines a code of conduct with customer reviews. Each participant is assessed by us on a fixed checklist of points. Among other things, we check whether it is clear who you are doing business with, what you have agreed and whether the data on the webshop correspond with the KVK registration.

Clicking on the trustmark of connected webshops gives you the opportunity to post your experience with the merchant or compare experiences of other customers. This gives more assurance about customer friendliness and service, parts that cannot be judged with rules and are neglected by other labels.

Dispute mediation

Should you, despite all these concerns, become embroiled in a disagreement with a member merchant, you can turn to our independent dispute commission. This makes a binding decision in the case, so you avoid unnecessarily high costs.

WebwinkelKeur recognition

WebwinkelKeur is a private label registered with the BOIP under registration number 0954254. Always check whether an online store is actually affiliated with WebwinkelKeur. Each member has a label that after clicking on the logo refers to the page with address details on WebwinkelKeur, check these details carefully.

You recognize a member by the following logo which is clickable and refers to the member page on WebwinkelKeur, however, the dimensions may vary:

Also, always check yourself in addition to the authenticity of the seal for recent customer experiences and reliability. Although WebwinkelKeur periodically checks its members, there can never be 100% certainty. If there are problems, please contact us so we can take action or offer a solution.

Additional tips for safe online shopping

However, that's not the only thing you can do to shop safely online. In addition, we have some tips for safe shopping:

- Does something seem too good to be true? Then it usually is!

- Search Google for experiences with a company or online store.

- Be extra vigilant when buying electronics including Apple products, these are popular among scammers.

- Always check the authenticity of a trustmark and ask the trustmark holder for advice when in doubt.

Also watch the video below where we explain how scammers work and what you can do to store safely online.