Legal support

Avoid fines; get the basics of your webshop in order legally

Many webshops still make legal errors. For example, the right of withdrawal / right of return is often incorrectly stated, important company information is missing and general conditions do not meet all requirements. The legal check of WebwinkelKeur ensures that you have these basic issues in order. This provides extra security

Risk of fines is reduced

Like other parties, we can not give guarantees, so we can never check everything. We are open and transparent about this. However, the risk of a fine is greatly reduced with our certification and we dare to say that the stores that have received fines, would not have received them if they were inspected by us. With our free sample documents, you are one step closer to putting your webshop in legal order.

Free sample legal documents

Starting an online store involves a lot of things. You have to include legal matters on your webshop, such as general terms and conditions, a privacy policy, a model withdrawal form and information about the right of withdrawal. We provide free sample documents for this, so that you can easily place these on your webshop. We also have sample texts for various customer service pages for your webshop.

Help with GDPR / AVG

This year there is an extra reason to become a member of WebwinkelKeur. The new European privacy legislation is in force. As a merchant you need to make the necessary adjustments. We will help you on your way

Dispute mediation

How well you do your best to provide good customer service, every store will sooner or later have to deal with it; dissatisfied customers. Often you can come to a solution together with such customers, but there can also be an (endless) discussion. In those cases it is nice to be able to fall back on dispute mediation by WebwinkelKeur

Check your shop

To become a member of WebwinkelKeur, your shop must first be approved by one of our support experts. They check your shop on our code of conduct, which is based on European legislation. Even if you do not want a membership, we recommend you to take a look at the list of requirements

Free legal advice from our support experts

Do you have a legal question? Then you can also come to us. We have extensive experience and can often give you free advice in this area.

B2B webshop quality mark

A business webshop? Even then a trustmark can be very interesting. Business customers behave more and more like consumers and search the Internet for a suitable provider. Trust plays a major role. A trustmark increases conversion by an average of 15%. Rules for B2B webshops differ, as you do not have to comply with consumer legislation. The WebwinkelKeur trustmark is also suitable for B2B webshops, but for WebwinkelKeur it is important that you are clear about this. So explain clearly which rights do and do not apply to business customers.

B2B or B2C webshop

We speak of a B2B webshop only when it is not possible for consumers to order. This can be done by making a company name or chamber of commerce number obligatory when ordering. If you don't do this, you have to comply with all rules for consumers. In that case, you cannot state prices exclusive of VAT. We advise you to use the example general terms and conditions as a B2B webshop. However, you are allowed to make other considerations.