Installation module Magento automatic review requests
Under "Invitation to share a customer experience," you can specify whether you want to automatically invite customers by email to share their experience. This option is only available to PLUS members.
When you activate the option, several configuration options appear:
Send at status: this determines at which order status the invitation is sent. For example, if you choose 'complete', the invitation will be sent as soon as you set the order in Magento to 'complete'.
Delay: set the number of days the invitation should be sent later. For example, enter 7, then the invitation will be sent 7 days after the order is set to 'complete'. This ensures that the customer already has the product and possibly tested it.
Maximum delay: this prevents orders that are set to 'complete' after a long time from still receiving an invitation. If you set this to 20, only orders that are set to 'complete' within 20 days of purchase will receive an invitation.