FAQ Categoriearchief

How can a customer edit his/her review?

How can a customer modify his or her review? The customer has posted a review, but still indicates that the review should be modified. So how can a customer do this? Very easy! Below we explain the possibilities for you. The moment the customer has placed a review, the customer receives an email to verify the review. In this email is a link to view the placed review and the review can also be modified via this link! As a web store, you can send a modification link within your dashboard via private message. The moment you send a private message through your dashboard, the customer automatically receives a customization link. To send a private message, log in to your WebwinkelKeur Dashboard > reviews > shop reviews > find the review in question > click on the speech bubble > write your message to the customer > choose reply private > reply and next.Please note that the customer details are automatically included in the review. Thus, the name known with the order is forwarded to us and adopted. Many customers do not realize while leaving a review that the name can be changed immediately. Not to worry, even after placing the review it can still be changed! It would be unfortunate if the customer wants the review removed, because the customer does not want to be mentioned by name.

Productreviews inschakelen Prestashop

Enable product reviews for Prestashop Follow the steps below to install the WebwinkelKeur module on Prestashop. Login to your dashboard Click on Reviews, Product Reviews, Settings and then on the Enable Product Reviews button. Login to your Prestashop environment Click on Modules, Module catalog and locate and install the Productcomments module. Click on Modules, Module manager and click the Configure button behind the WebwinkelKeur module. Check the 'Synchronize product reviews with PrestaShop' box, change the order number to the last order number and click Save.

Widget placement in Shopify

Give your online store more confidence? This is possible by using our widget, which displays the most recent reviews. This review widget is an interactive image that displays the average rating and a number of recent reviews. This allows your customers to immediately see that others are satisfied with your online store. The reviews you have collected through our review system are presented in this way. In the dashboard, under Installation > Widgets, you can select one of the widgets and optionally adjust the layout of the widget to your house style.

Add product reviews to your product page

Now that you have collected the product reviews, of course you would like to display them on the product pages. By following the steps below, you can place the product reviews on your product pages: In Shopify, click 'My Online Store' > 'Themes' and then 'Customize'. Click on 'Homepage' at the top and choose 'Products' > 'Default Product'. Click on the '+' sign to add a block and select 'Ratings stars' (stars only) or 'Product ratings' (number of stars and text). On the right side of the screen, you can customize the layout of the block.

Product reviews enable Magento2

You can enable the product reviews service in the WWK Dashboard as follows: Login to the WWK Dashboard Select the Reviews tab Select the Product reviews tab Click on Activate Product reviews You can download the latest version of our Magento2 plug-in fromthis page. Onthis pageyou will find the instructions on how to update the extension. After you have performed the update you can navigate within the Magento dashboard to the Stores tab > Configuration > WEBWIN SHOP CHECK Within this app you can enable the product reviews option, select the review options and set GTIN/EAN numbers to GTIN number.

Installatie module Joomla 4 / Virtuemart / Hikashop

Integration Joomla 4 & 5/Virtuemart/Hikashop module for WebwinkelKeur You can easily install the Joomla 4 & 5 Virtuemart/Hikashop module by following the following steps.Step 1: Download the Joomla/Virtuemart/Hikashop module.Step 2: Open the Joomla administration interface. Step 3: Go to SystemStep 4: Click on Extensions in the Install panel.Step 5: Upload the downloaded file in 'Upload Package File'.Step 6: Go to WebwinkelKeur in the Menu > Components and configure the module as per your requirements.Step 7: Fill in your web store ID and API code. You can find these by logging into the WWK Dashboard > Installation.Step 8: Test the installation thoroughly and especially check for incompatibility with existing (JavaScript) code. It is recommended to make a test purchase and see if no errors show up. You can also check if all existing image sliders still work.Step 9: Check if the sidebar is displayed.Hikashopintegration Do you use Hikashop? The latest version of our module also supports Hikashop. We automatically detect if you are using Hikashop and/or Virtuemart.

Installatie module Wix

Integration Wix module for WebwinkelKeur Follow the steps below to link the Wix module with WebwinkelKeur: Log in to the WebwinkelKeur Dashboard installation page. Choose Wix as the software and follow the link under step 1. Click on 'Add to Site. Click on 'Agree & Add'. Select the web store and specify at which order status invitations should be created. Select the number of days after which the invitation should be sent. This is the number of days after the order is placed. We recommend that this period is always longer than your delivery time. If your delivery time is 3 days, set the invitation after 5 days, for example. This way you can be sure that the customer already has the order. Click on 'Save'. The link is now active. In the video below you can watch the implementation of the above steps:

Can the sidebar or widget slow down the loading of my website?

Tools like GTmetrix and WebPageTest can be used to measure how long individual source files of a Web site take to load. When our sidebar or widget are visible there, it doesn't mean that this slows down the loading of the site. That's because our sidebar and widget load asynchronously. That means that the loading happens "in the background" while the loading of the rest of your website continues. If you do have a measurement that really shows that your site is slowed down by our integrations, we would like to hear from you. In that case, please include a link to the measurement.

Enable product reviews for Lightspeed

We also offer product reviews for Lightspeed users as an additional service. The cost of this is €10 per month on top of the existing cost. The benefits of product reviews: - Customers make better purchase decisions, resulting in fewer returns. - Increase sales using "social proof." - Earn stars in the unpaid Google results for your product pages and export product reviews to Google Shopping. - Collect both site and product reviews with one review request. Activation is simple and quickly done through your dashboard. Navigate to "Reviews" and proceed to "Product Reviews. There, click the button to activate them. Setting up product reviews in Lightspeed Once you have activated the feature, you can get the product reviews working in 2 steps in your Lightspeed environment. Step 1: If you already have our WebwinkelKeur App installed you need to reinstall it. This has to do with new permission we need to ask for order data. You can do this by logging in to Lightspeed > Apps > WebwinkelKeur > Reinstall > Grant access. Step 2: When the App is successfully installed, you can check the option 'product reviews' within the settings of that App. After these steps, you are ready to request order data and receive product reviews. Showing these reviews is done automatically under the linked products. Lightspeed also automatically ensures that the correct Schema.org formatting is used so you can claim the yellow stars in the organic search results. Your customers will now receive an invitation to review your online store. After your online store has been rated, they will see the option to rate their products. To check if everything is set up correctly and invitations are sent with the option to leave a product review you can log in to your WWK Dashboard > Invitations > Sent. Invitations sent with the option to leave a product review can be identified by an icon of a blue shopping bag. Add GTIN Codes for Google GTIN or Global Trade Item Number allows products to be easily distinguished from each other. Giving each product a unique GTIN code makes it easy for search programs such as Google to find the products. There are different types of GTIN codes: - EAN | European Article Numbering | 8- or 13-digit bar code - JAN | Japanese Article Numbering | 8- or 13-digit bar code - UPC | Universal Product Code | 12-digit bar code - ISBN | International Standard Book Numbering | 13-digit number - IFT-14 | Interleaved Two of Five | 14-digit number You can add these codes in Lightspeed by logging into your Lightspeed dashboard > Products > Select Product > Stock & Variants > Add Variant > Unique Characteristics > Barcode. Stars in Google Shopping Do you want yellow stars in Google Shopping in addition to stars in the unpaid organic search results? Then read the FAQ about sending product reviews to Google Shopping.

Submit product reviews to Google Shopping

Product reviews allow you to claim yellow stars on your products in Google Shopping. To set this up you need a "product review feed" according to Google's specification. We automatically create this for you. When your first product reviews have come through us, you can have them sent to Google. You will find the feed under Reviews > Product reviews > Settings (cog wheel next to Product reviews), here you will find a button"Get Google Feed". At Google, you can read exactly how to upload this feed within your Merchant Centre account. The review data in a feed for product reviews is linked to your products based on a number of factors. Globally unique product IDs such as GTINs (Global Trade Item Number, EAN for Europe) are most important for this. If no GTIN data is available, Google tries to link reviews based on other metadata, such as SKU, product URLs and combinations of brand and MPN (Manufacturer Part Number). These IDs usually do not provide a good link. This means that without GTIN/EAN, you may not see star ratings on the products you offer.

Enable product reviews for WooCommerce

If you want to use product reviews, you must first activate this additional service within your dashboard. You can do this by going to > Reviews > Product reviews. To then collect product reviews you will need to send your customers a review request, for this it is necessary to install the WebwinkelKeur plugin for WooCommerce. Installing product reviews Once you have installed the WebwinkelKeur plugin for WooCommerce, you will find the configuration options under Settings > WebwinkelKeur. Here it is important that in order to use Product Reviews, there is no check mark at the option"Do not send my order information to WebwinkelKeur" (or Dutch translation). After completing these steps, customers are given the option to review ordered products as part of the normal review process. Importantly, this option is only given to new review requests that are loaded into the dashboard after installing product reviews. Which customers are given the option to also leave a product review can be seen within your dashboard under Invitations > Sent. Invitations with a shopping bag and the text "Contains x product(s)" will have the option to post a product review available. Responding to product reviews When you get new site reviews and product reviews, you will find them under Reviews > Product reviews. Publicly responding to product reviews can be done through your own WooCommerce web store, as the product reviews will also be displayed there. Displaying product reviews on your WooCommerce shop New product reviews are automatically synchronized with your WooCommerce store, this may cause some delay. If this does not work properly, check whether you have a checkmark under Settings > WebwinkelKeur at the option"Import product reviews to WooCommerce". If the synchronization is working properly, all product reviews will appear in your WooCommerce webshop under Comments/Reactions. Product reviews are not displayed on my product page Are no product reviews displayed on your product page? First of all, check whether the synchronization of reviews is working properly. Do product reviews now appear under Comments, but are still not displayed on the product page? Check under WooCommerce > Settings > Products whether the option"Enable product reviews" is enabled. Then check per product whether in the Advanced tab the option "Enablereviews" is on. How do I set the correct EAN field? WooCommerce does not have a default field for EAN codes. Hence, in the Plugin settings of WebwinkelKeur under Product reviews you have the setting GTIN/EAN key to select the correct field. I do not have EAN codes for my products No problem. EAN codes are not a requirement to use product reviews, they are useful because this makes it easier for Google to match product reviews to the correct product. How do I get stars in Google? For stars in the unpaid search results in Google, you don't have to do anything. WooCommerce completely automatically places the necessary rich snippet stars. If you also want stars in Google Shopping with your products, read the FAQ on stars in Google Shopping with Product Reviews.

Installatie module Magento 2

Integrate Magento 2 module for WebwinkelKeurStep 1: It is advisable to create a backup first before installing the moduleStep 2: Add the WebwinkelKeur_Magento2 extension to your Magento 2 account from the Magento MarketplaceStep 3: On the Command Line Input(CLI) navigate to your Magento project directoryStep 4: Update your composer.json with composer require webwinkelkeur/magento2 --no-updateStep 5: Then run composer update. Step 6: When the update is complete, then run bin/magento setup:upgradeStep 7: Verify that the update is installed with bin/magento module:status WebwinkelKeur_Magento2Step 8: Enable the following extension: bin/magento module:enable WebwinkelKeur_Magento2Step 9: Within your dashboard, navigate to "Stores" > "Configuration" > "WEBWINKELKEUR"Step 10: Enter your web store ID and API key. You can find the values for the two fields by logging in within the WebwinkelKeur dashboard. To do so, go to the 'Installation' tab > 'Select software' > choose 'Magento 2'Step 11: Configure the module according to your needsStep 12: The WebwinkelKeur link is now ready. It is recommended to make a test purchase first and check if no errors appear. You can also check if all existing image sliders still work.