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Installation instructions Lightspeed APP

WebshopKeur installation instructions Lightspeed App Follow the steps below to install the Lightspeed App. The Lightspeed App makes it easy to activate the WebwinkelKeur Javascript integration (sidebar). You can also use the App to automatically send review requests to customers after they have received their package at home. The Lightspeed App is completely free and easy to install with the following guide. 1. Go to the Lightspeed App for WebwinkelKeur. 2. Click install. 3. Login to your Lightspeed account. 4. Select your online store. 5. Give the App permission to read order information. 6. Enter your personal Webstore ID + API code. This information can be found in the explanation that is visible after logging into the WebwinkelKeur dashboard. Then choose 'Installation'. The subsequent explanation contains the required data. Do you have multiple webshops within your WebwinkelKeur account? Then choose the correct webshop at 'Select the webshop'. 7. Configure the App as desired. We recommend to activate the Javascript integration with sidebar. You can further configure this sidebar via our dashboard under the item 'Promotion' > 'Sidebar'. For Lightspeed, we further recommend displaying the sidebar on mobile devices at the top of the page, at the bottom of the page it may conflict with your shopping cart. 8. Click Save. The app is now active. Optionally you can click 'View orders' after 'Saving' the settings. This gives you the ability to send past customers an invitation directly. 9. Test your webshop well after installation and check for conflicts with other (javascript) codes. You do this by placing a test order yourself and checking that nothing goes wrong. Also check if for example image sliders still work without problems. 10. Optionally you can also place the WebwinkelKeur widget, we definitely recommend this!

Lightspeed HTML code installation instructions

Besides the Lightspeed App, you can easily place our trustmark material on your Lightspeed webshop. This page explains step by step how to place the HTML code for the customer reviews widget and/or the trustmark banner on your webshop. Placing HTML codes is possible at Lightspeed through the advanced theme editor. One disadvantage of this method is that theme updates are no longer applied automatically. Unfortunately, there is no other way to make custom adjustments to the template without changing the theme code. If you do not want to change the theme code, we recommend choosing a theme that already supports WebwinkelKeur by default. Roadmap for placing HTML codes in Lightspeed 1. Generate the widget code through the Widget generation wizard (Login at dashboard.webwinkelkeur.nl, click on Installation > Widgets. For a full explanation, read Generate Widget code). If you want to place an HTML banner, go in the WebwinkelKeur Dashboard to Installation > Banners. Copy the HTML code to be placed. 2. Login to your Lightspeed webshop. 3. Go to 'Design' > 'Theme editor', choose Advanced and then 'Edit code' to go to Lightspeed's HTML editor. 4. Figure out where you want to make the changes. This depends on your design and where you want to place the widget or banner. In our example, we'll place a small seal icon next to the order button on the product page. To do this, we'll open the product.rain page. 5. Now paste the code you generated in step 1 in the place where you want the promotional material to appear. This requires some HTML knowledge. In the example, we place a seal of approval icon next to the order button. 6. Click 'Save' to save the changes. 7. Now view your shop and you will see the WebwinkelKeur widget appear. Tip: Place banner in the shopping cart One of our advice on integrating our trustmark is to place the WebwinkelKeur banner in the shopping cart. In Lightspeed, this can be done by placing the following code in the fixed.rain. The fixed.rain template can be found in the template editor. {% if template == 'pages/cart.rain' %} <div id="webshopkeurmerkcart"> HERE'S YOUR OWN BANNER CODE </div> {% endif %}

Lightspeed multilingual installation instructions

WebshopKeur multilingual installation Lightspeed Lightspeed offers default multilingual support under one domain. If your webshop is multilingual available, you can configure WebwinkelKeur multilingual as well with some adjustments. Before we start, we assume that you have installed the WebwinkelKeur App in the Lightspeed App Store in the normal way. After installing the App, invitations are already sent in the client's language by default. This does require the WebwinkelKeur PRO package with multilingual support. Multilingualism WebwinkelKeur sidebar The sidebar automatically detects the language of the page. To activate this: 1. Login to the WebwinkelKeur dashboard. 2. Go to 'Installation' > 'Sidebar'. 3. Click 'show advanced settings' > 'detect language' > 'based on html <lang> tag' > update settings. Note that changes may take up to 30 minutes. Empty browser cache to see this faster. No effect? Reinstall the Lightspeed App via the Appstore. Multilingualism in your template To display banners or logos in the correct language, use a simple if/else construction in your template: {% if shop.language == 'en' %} Content in English {% elseif shop.language == 'de' %} Content in German {% else %} Content in Dutch {% endif %} Example banner: - Dutch banner → webwinkelkeur.nl - English banner → valuedshops.com {% if shop.language == 'nl' %} <a href="...webwinkelkeur.nl..."><img src=".../468.png"></a> {% else %} <a href="...valuedshops.com..."><img src=".../valuedshops/468.png"></a> {% endif %} Multilingualism WebwinkelKeur widget The review widget supports multilingualism. First get your own widget code via our dashboard. Then place the right widget code per language, for example for Dutch, German and English: {% if shop.language == 'nl' %} <iframe src="...&language=nld"></iframe> {% elseif shop.language == 'de' %} <iframe src="...&language=deu"></iframe> {% else %} <iframe src="...&language=eng"></iframe> {% endif %}

Change sender of invitations

By default, invitations towards customers are sent with sender the email address of WebwinkelKeur. You can easily change the sender of invitations to your customers through our dashboard, just follow these steps: Set sender benefits The advantage of sending invitations on behalf of your own email address is twofold: - Emails are less likely to end up in spam - The response to emails with you as the sender is higher (more reviews) The reason behind this is simple. First of all, we send a lot of emails with WebwinkelKeur as the sender every day. This sometimes causes customers to click on spam and mark our emails as spam. E-mail filters learn from this and therefore detect our e-mails as advertising more quickly. By sending the email on behalf of yourself as sender, this problem is much smaller. Customers are not likely to click on spam because they recognize your web store. This recognition also makes them more willing to leave a review. This way you kill two birds with one stone. Configure sender To use your e-mail address as sender of e-mails, you need to take a few steps. It is important that you configure your DNS server correctly, unfortunately we cannot provide support for this. This is really something your hosting company can help you with, more technical background information can be found through our e-mail hosting provider. Generally this is not difficult at all, but some knowledge of DNS is recommended. Mistakes can lead to the temporary unavailability of your webshop. Below you can read step by step how to update the settings: 1. Login to dashboard.webwinkelkeur.nl (this link will take you directly to the right page, then you can skip steps 2 and 3). 2. Click on Reviews and on Invitations. 3. Then click on Settings. 4. Under email sender (at the bottom of the page), choose "Send email from..." 5. Follow the 5 instructions within your dashboard for: Check mailbox, set up SPF, DKIM 1 and DKIM 2 records and DMARC. 6. Click Update. 7. Wait 24 hours for the checkmarks to turn green. Operations can take up to 24 hours Everything set up correctly? Then wait 24 hours, within 1 day we automatically detect if the settings are correct. When you see 5 green checkmarks in your dashboard, emails will be sent from then on with your email address as the sender. Common problems Especially setting up the DKIM records is something that requires technical knowledge. We cannot fully support you in this, please ask your webhosting provider for help first. Common problems include: - If you have set up the sender properly in the past, there may still be a DKIM TXT record "mandrill._domainkey.jouwdomein.nl" among the other records. Delete this DKIM TXT record. - Carefully read the error messages in the WebwinkelKeur dashboard. They usually indicate what is wrong. - In case of persistent problems, read the English documentation of our e-mail hosting provider I want to use a different e-mail address than indicated? Currently you can only use the email address you entered under your webshop details as sender of emails. Using another email address is currently not possible. Why do I have to go through so many steps? We can't just send emails on your behalf. If we would do this anyway, the e-mails would almost immediately end up in the spam. Through these 5 steps you give our server permission to send emails on your behalf. Therefore, validation through the 5 steps indicated is really necessary to use your e-mail address as the sender.

Rich snippet code testing

Many members choose to add rich snippet code to their online store. How can you test if this code is placed correctly? Test the correct placement of the Rich Snippet code To test the correct operation, you can use Google's Rich Results test. 1. In the "URL" field there, enter the URL of the page you want to test (for example, www.webwinkel.nl or www.webwinkel.nl/product). 2. Click on "TEST URL." 3. When you see a green text with green check mark (Page is eligible for rich results), then everything is set correctly. Common errors In many cases we see that this error message is caused by the use of an old "Data-vocabulary" code, which is officially no longer supported by Google as of April 6, 2020. When the error message is caused by such an old code you once got from us, we recommend to remove this code and use the rich snippet through the WebwinkelKeur sidebar option. Proper placement rich snippet code no longer causes "Google Stars" By activating the "rich snippets via the WebwinkelKeur sidebar" option, review information is structurally passed on to search engines like Google. Google only no longer uses this information to display stars, you can read all about that in the blog about Google's policy change. However, it is still useful to activate this option, since other search engines can still display stars and Google can use the information within its algorithm.

A customer has posted a review, but it is not visible?

There are several reasons why an experience is not shown (immediately). The 3 possible reasons are: 1. The same customer has already posted a review before, so duplicate reviews get 0 stars and do not count towards the average. 2. The customer has not verified his review. He can do this by clicking on a link in the email we send him. This is to verify if the email address is real. If he does not click on it, we will send him a reminder 3 days later. You can also send this reminder yourself by logging into your dashboard and clicking on the appropriate link (see screenshot below) under "Reviews". Tip: Take a WebwinkelKeur PLUS membership and invite customers to share an experience, verification is then not necessary, because we already do this through the invitation received. 3. Is it about displaying an experience that is visible on your page, but not in your WebwinkelKeur widget? The widget is refreshed periodically. Within a few hours, a new experience should be visible there as well. Within your dashboardThe reason why an experience is not displayed is also displayed in your dashboard. To do so, log into your dashboard and go to "Reviews" and "Shop Reviews." Under each review that is not yet displayed is the reason why the experience is not displayed (yet).

Installation instructions Joomla rich snippets

Integration Joomla module for rich snippets Currently, the Joomla module has no automatic rich-snippet feature. It is possible within Joomla to place the rich snippet code manually within the template. We recommend doing this for example in the footer file using the code we provide in the WebwinkelKeur dashboard. Replace https://www.jouwwebwinkel.nl by the URL of your own webshop and https://www.webwinkelkeur.nl/webshop/jouwwebwinkel_1.html by the URL of your own member page. Match the 9.0 with your own average and the 6 with the number of reviews you have collected.Note! It is important that you update this average and number of reviews periodically.

I received a review with no stars? How come?

You may receive a review where no stars seem to be given for the overall rating. In most cases this is a customer who has posted a review before. Customers are only allowed to write a review once every 4 months which counts towards the average. We detect that it is the same customer by ip address and e-mail address. If a customer has posted a review before, it is displayed without stars. It does not count for the average rating. If a customer wants to add to or correct a previous review, the customer can do so by using the "edit experiences link" which the customer receives by email after successfully posting a review. If the customer has lost it, this link is also included by default in the e-mail with a private or public response from the merchant. Another explanation for the lack of stars may be that the customer has not entered a score for the general review criteria. However, this is becoming less common as we require in invitations that a customer provide an overall star rating. In the past, this was not a requirement.

My customer experience is not visible?

Anyone can post their review about our affiliated members. This experience becomes visible after completing the following steps: You have confirmed your customer experience by clicking on the confirmation link in the email sent to you after posting your experience. Did you receive an invitation to post a review? Then this step is not necessary. Your review will in some cases be reviewed by us before posting. This takes a maximum of two working days. After this period, the review is simply posted publicly online. When a member has requested a moderation, the review is temporarily quarantined. So have you posted + confirmed a review, but after some time it is still not visible? Please contact us if the above explanation is not sufficient.

Complaints about WebwinkelKeur

Do you have complaints about WebwinkelKeur? Annoying to hear! We'd love to hear how we can improve our service. Please fill in the contact form to let us know about your complaint. We will then come up with an appropriate solution within 7 working days. Don't agree with the solution offered? You can always submit a formal complaint in writing. This can be done by sending your complaint to: WebwinkelKeur t.a.v. Klachten Moutlaan 32 7523 MD Enschede We will then send a confirmation of consideration of the complaint within 7 working days. The board of WebwinkelKeur will then come up with a solution within 30 days.

Does WebwinkelKeur have a guarantee fund?

WebwinkelKeur does not have a guarantee fund. We check our members primarily on legal issues including terms and conditions, information duties and address details. We also ask for sharing customer reviews to show the reliability of webshops. However, we cannot guarantee orders.

I ordered a product, but am having trouble getting in touch with the retailer.

Very annoying! For various reasons, communication sometimes does not go smoothly. In many cases we are able to mediate. However, we ask you to do your best to find a solution together. Therefore, always try to contact us in different ways first (e-mail, phone, etc.) If contact remains poor, feel free to contact us. We will be happy to help you and will also keep an eye on whether there are more problems with the member. When contacting us, please do include relevant details including order number, items ordered and other relevant information.