FAQ Categoriearchief

Using not WebwinkelKeur, but another review platform to collect reviews

Don't want to collect reviews through WebwinkelKeur, but rather through an external party? First make sure your external review source is shown on your member page. Then log in to the WebwinkelKeur dashboard and navigate through the menu on the left to Reviews > Settings. At the option "Review referral" you can indicate through which review platform you want to collect your reviews. If you choose a different platform than WebwinkelKeur, the button to post a review on your member page will from now on refer to the review form on the selected platform.

Collecting Google and Trustpilot reviews

In this video, we show you how to collect reviews from external review sources such as Google and Trustpilot using our Multiplatform feature. This allows you to collect all your reviews in one place and automatically display them on your member page via an external source. We show you: ✅ How to create the link ✅ What the sources look like and how they are automatically kept up to date

Other Lightspeed integration options

Before you get started with the other integration options, we recommend that you first install the Lightspeed App and then place the HTML codes on your webshop. In this FAQ we explain how you can use the trustmark option within Lightspeed, UBB codes and themes with WebwinkelKeur support. Hallmark option Lightspeed Lightspeed offers the option under Design > Hallmarks to add your hallmarks. If you have the option to add your trustmark using the standard HTML banner codes of WebwinkelKeur as described in our explanation, we prefer that option over the standard Lightspeed option. This is because the advantage of our own banner codes is that they can open the sidebar within your own website and enable a mouse-over tooltip, while Lightspeed's default option opens a new tab when clicking on the label. 1. Within your Lightspeed backend, navigate to Design > Hallmarks. To do so, click the Add button. 2. For example, enter "WebwinkelKeur" or "WebwinkelKeur: Hallmark + Reviews" under name. 3. At Image URL, enter a URL of a banner that you will find in your WebwinkelKeur dashboard under Promotion > Banners. The URL is the part between src="...". 4. Under Link URL, enter the URL of your member page. This is the URL from the banner code that is between href="...". 5. Click Save to add the hallmark image to your online store. UBB codes If for some reason you don't want to deal with HTML codes, there is another alternative to place our widget on your webstore. The widget wizard shows not only an HTML code but also a UBB code that you can place on your web store. For example, the widget's UBB code looks like this: We do not recommend using this UBB code when you can place HTML codes, as using the UBB code has several disadvantages. For example, this code only works when the sidebar is active and the widget is only loaded after the sidebar is loaded. It is therefore possible that your visitor will first see the UBB code on screen while loading your web store. If you want to use the UBB code despite this, you can paste it as normal text on your website. Everywhere you put this normal UBB code as text, it will automatically be replaced by the chosen widget. Template support Lightspeed There are several templates that support WebwinkelKeur widgets and promotional materials. For example the templates below from instijlmedia.nl. These offer options within the theme settings to display the WebwinkelKeur widget. You can read exactly how this works in the template documentation of the corresponding template. For questions about template options we advise you to contact the creator of the template. - Dynamic(view template) - B2B Theme(view template) - Unity(view template) - Ultimate (view template) - Dream (view template) Lightspeed Apps To the WebwinkelKeur App, you can also choose to activate InstyleMedia' s paid Custom Review Widget App. This can display your WebwinkelKeur review score and reviews in a beautiful way on your online store.

Should I use the same terms and conditions towards companies?

No, towards business buyers (B2B) you may use different terms and conditions. You do not have to comply with consumer legislation such as the cooling-off period. You are therefore freer to set your own rules for business buyers.However, you must clearly communicate that different rules apply to business buyers and also clearly indicate when a purchase is a business purchase and when it is a consumer purchase. For the sake of simplicity and customer service, many webshops choose to apply the same conditions to consumers and businesses.

How should I make general terms and conditions available?

You need to provide terms and conditions in a way that consumers can easily read them and save them for later use. We therefore recommend that you make your terms and conditions available not only as a normal HTML page, but also as a PDF.By providing your terms and conditions in both HTML and PDF, you ensure that everyone can easily read them and save them, thus complying with legal requirements. In doing so, you meet the legal requirements, indicating during the ordering process that your terms and conditions apply, which can be done with a checkbox, but is not necessary. The text near your order button with a clear link to the general terms and conditions page is sufficient.Tip: Make sure the link to the general terms and conditions opens in a new tab or make sure the customer stays within the ordering process in some other way, otherwise it could cost you conversion.We recommend using our standard sample general terms and conditions for web shops.

Are general terms and conditions mandatory?

General terms and conditions are not a legal requirement for an online store, but it is very common and wise to have general terms and conditions. It is also a requirement to have clear terms and conditions in order to qualify for WebwinkelKeur.General terms and conditions offer clarity around the rights and obligations of both the consumer and the entrepreneur. If you do not have general terms and conditions then the (Dutch) law applies, in many cases without general conditions it is not very beneficial for the entrepreneur. Therefore, it is important to have general terms and conditions on your webshop and to mention them during the checkout as well. Drafting general terms and conditions does not have to be complex, since most webshops do not differ much from each other legally, we offer free general terms and conditions for webshops supplemented with other legal documents and sample texts. With this you will quickly have your webshop in order.

How does the reflection period work?

In a nutshell, the cooling-off period works as follows. Customers can always report products for return within 14 days after receipt, then they get another 14 days to actually return the product, they should get the invoice amount refunded INCLUDING shipping costs within 14 days after reporting return. You should also remind your customers of this right after purchase. The shipping costs of the customer back to you, you do not have to reimburse, point out to your customer that he must pay the costs for the return. Pointing out the cooling off period to your customers? For this you can simply copy and paste our sample text. These texts should be on a separate page with a title like "Returns" which should be directly clickable from the menu or footer of your web store. The cooling off period is only complex and has several exceptions. Want more information about the cooling-off period? Then read more about reflection time.

What should I do if the PrestaShop module does not send invitations?

You have the PrestaShop module installed, but no invitations are being sent. Check the points below: Are there orders placed after installing the module that now have a status that has the attribute "Sent"? The module only sends invitations once orders have been sent. In PrestaShop, that means that orders must have a status that has the checkmark "Sent" ("Shipped") checked in the status settings. The module only sends invitations for orders placed after the module has been installed. Are there error messages under the module settings? If there are problems sending invitations, errors should be shown under the form where the module is set up. Usually these errors are related to an incorrect web store ID or API key. Is the module trying to send invitations at all? Ask your web builder to check if in the MySQL table 'orders' there are lines with the field webshop_invites_sent = 0 and webshop_invites_tries = 0. This can be done with this SQL query: SELECT * FROM orders WHERE COALESCE(webshopkeur_invite_sent, 0) = 0 AND COALESCE(webshopkeur_invite_tries, 0) = 0 If rows are found, it means that for some reason the process that sends invitations is not being started. Probably there is a bug in the module. Please contact our customer support about that. This information did not help me. How to proceed? Please contact customer service. Please mention what you have already checked. We can help you further and find and fix any problems with the module.

Installatie module Magento rich snippets

Installation module Magento rich snippetsThe Magento module of WebwinkelKeur has a unique option which makes it possible to load the reviews posted with us also within your own site. We recommend this option especially when you have sufficient knowledge of Magento. The advantage of displaying the reviews on your own webshop is that they can be shown within your own design, which requires a properly configured Magento with cronjobs. If you have not set up the cronjobs correctly, you must periodically click the 'Manually load' button to complete the synchronization. When the reviews are loaded, you can display them on the left or right side of your webshop. It is also possible to display the customer reviews on a separate page within your store. However, we recommend using this option only if you want to personalize the design of this page. In other cases, we recommend using the WebwinkelKeur widget which shows the latest reviews posted. Below is a nice example of how you can display the latest reviews in your own layout with some technical knowledge. Example custom design of the reviews

Installation module Magento automatic review requests

Installation module Magento automatic review requests Under "Invitation to share a customer experience," you can specify whether you want to automatically invite customers by email to share their experience. This option is only available to PLUS members. When you activate the option, several configuration options appear: Send at status: this determines at which order status the invitation is sent. For example, if you choose 'complete', the invitation will be sent as soon as you set the order in Magento to 'complete'. Delay: set the number of days the invitation should be sent later. For example, enter 7, then the invitation will be sent 7 days after the order is set to 'complete'. This ensures that the customer already has the product and possibly tested it. Maximum delay: this prevents orders that are set to 'complete' after a long time from still receiving an invitation. If you set this to 20, only orders that are set to 'complete' within 20 days of purchase will receive an invitation.

Integratie Javascript module Magento

Integration Javascript module Magento The WebwinkelKeur Javascript integration ensures that customers can check the authenticity of the label and read the customer experiences without leaving your web shop. The advantage of this is that the conversion rate will be higher than if customers would leave your webshop to view the experiences on an external website. So we definitely recommend activating the Javascript integration. At 'Show sidebar' you can indicate whether you want to display the sidebar or not. The sidebar is an interactive image that stays on the left or right side of the screen and that customers can use to check your data. The WebwinkelKeur tooltip is part of the Javascript integration and shows a summary of your WebwinkelKeur data when you hover over the label. See the example below:

Installation Instructions Afosto

Integration Afosto module for WebwinkelKeur Follow the steps below to install the WebwinkelKeur module at Afosto. Contact Afosto and ask them to enable the WebwinkelKeur module. Login to your Afosto webshop. Go to 'Dashboard' > 'Webshop' > 'Apps' > 'WebwinkelKeur' to adjust the settings. Enter your webshop ID and API code. This information can be found in your WebwinkelKeur dashboard. Configure the module to your needs.