(36–40 hours per week)
We help more than 9,800 online retailers with a quality mark, reviews, and complaint mediation. As a fast-growing (international) quality mark, we make e-commerce a little safer every day.
We work in a small, close-knit, and diverse team—and are looking to strengthen our customer service department.
Do you enjoy making customers happy, but are you looking for a job that offers more than just customer service? Then this is your chance.
What will you be doing?
As a Support Expert, you will not have a standard customer service role. You will be the eyes and ears of our organization. Tasks are rotated within the team, so no two days are the same.
Your tasks will include:
- Answering questions via email and live chat and occasionally by phone
- Assessing whether registered webshops comply with legal requirements
- Mediating complaints between consumers and our members
- Helping with the installation of tools, such as our automated review system
- Moderating reviews and processing dashboard tasks
- Contributing ideas for process improvements
In addition, you will have the opportunity to contribute more broadly to the organization. This includes:
- Writing content
- Supporting events
- Contributing ideas for new features or improvements
Every week, we have a project afternoon where you work on something outside your regular tasks. This could be marketing, technical optimization, translations, or creative projects. This allows you to continue developing yourself and keeps your work varied.
What does a working day look like?
You start your day with a cup of coffee and check your inbox. You answer questions from members about legislation, reviews, or their dashboard.
Later in the morning, you discuss a newsletter or marketing campaign with colleagues. Then, together with the service team, you tackle outstanding disputes, new inspection requests, and moderations.
At 12:30 p.m., you enjoy a pleasant and extensive lunch with the entire team.
In the afternoon, you continue working on tickets, help prepare for an event, and join a meeting—sometimes with our colleagues in Bulgaria, because we are an international organization. Our meetings are therefore held in English.
Before you know it, the day is over.
What do we offer?
- A one-year contract with the prospect of a permanent position
- Salary between €2,879 and €3,476 based on 40 hours
- 40 hours per week (Monday to Friday, 8:30 a.m. to 5:30 p.m.)
- 60% working at the office (more is always possible)
- No targets and no micromanagement — we trust each other
- Lots of freedom (need to run an errand? That's possible in consultation)
- Opportunities for growth within support, marketing, legal, or technology
- Daily group lunch
- Regular team outings and drinks
- International collaboration (and the occasional trip to Bulgaria 😉)
Age is not a factor for us.
- What do we ask of you?
- You write flawless and enthusiastic Dutch
- You have a good command of English (our meetings and systems are in English)
- You have a higher professional education (HBO) level of thinking
- You are sociable, empathetic, and enjoy helping people
- You can concentrate well and work accurately
- You have a feel for technology/software (you don't have to be an IT specialist, but you are tech-savvy)
- You are eager to learn and like to contribute ideas for improvements
- You are looking for a close-knit team where everyone is equal and respect is central
Don't have everything in place yet? No problem. With us, you will have every opportunity to grow.
Ready to apply?
A cover letter is not necessary, but we would like to receive your resume.
Email us at caleni@webwinkelkeur.nl and who knows, we may see you at our office soon.
Acquisition in response to this vacancy is not appreciated.