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Are there any costs associated with mediation?

Participation in mediation through our platform is free of charge. However, if mediation does not lead to a satisfactory solution, the case can be forwarded to our DigiDispuut dispute resolution service. Cases forwarded to DigiDispuut are subject to a one-time fee of €25.

How impartial is ValuedShops really?

ValuedShops strives for impartiality by applying consistent standards to all member stores, regardless of their size or popularity. Our verification process focuses on objective criteria, such as legal compliance and customer service quality. In addition, customer feedback and complaint handling mechanisms reinforce impartiality by providing transparency and accountability.

How do you ensure that the online store adheres to the outcome?

To ensure that the online store adheres to the outcome, ValuedShops conducts regular audits, monitors customer reviews and provides a complaint handling process. These measures help maintain high standards and ensure continued compliance with legal requirements and trust criteria.

Do I have to pay a fine if I am wrong?

If a dispute is escalated and it is determined that you are wrong, there may be consequences depending on the terms of the agreement or the decision of the dispute resolution process. These consequences may include a penalty or fee depending on the specific circumstances as described in the terms and conditions of the service or agreement. It is important to review the terms carefully to understand any financial consequences.

Do you have any other questions you would like answered? Ask us!

Follow these 3 steps:

Find the store

In our member directory you can find all stores affiliated with ValuedShops. Be sure to use the correct spelling to find the store.

Filing a dispute

On the member page, go to the "Mediation Available" section and click on "Submit Dispute. There you can fill out a form indicating the problem you want us to mediate. Be sure to describe your problem as clearly as possible.

Illustration artwork - dispute mediation and description

Illustration artwork - solution to dispute

Find a solution

To reach a solution that works for both parties, we ask that you follow our instructions and be as cooperative as possible. The process may take several weeks in total, but we'll keep working on it!