Voor consumenten Frequently Asked Questions

It sometimes happens that webshops falsely display a seal of approval. We advise you not to do business with these webshops. However, how do you know if an online store is really affiliated with WebwinkelKeur? You'll know this by checking the certificate of authenticity embedded in WebwinkelKeur's seal of approval.

The certificate of authenticity means that when you hover your mouse over the label, a pop-up appears showing that the online store is certified. This can apply to just our logo or a banner like the one below:

Additionally, a valid WebwinkelKeur seal is often clickable. After clicking, a pop-up appears in which, among other things, the certainties and badges & reviews can be read.

In this pop-up you can not only read experiences, but you can also post your own experience with the store, submit a complaint about the store or go to the member page.

Have you come across a store that wrongly uses the label? Please contact us, we will try to do everything possible to address the unjustified use.

Members are first checked by us. We do this by vetting the website for regulations, verifying company information and checking for notifications.

Regulatory

This check includes such things as:

- Does the online store comply with the right of withdrawal?

- Is company information including address, phone number, Chamber of Commerce and VAT made available?

- Is there a privacy statement?

- Are there clear terms and conditions?

Verification of company information

- Does the address match the Chamber of Commerce registration?

- Is the VAT number correct?

Verification reports

- Are there any experiences with the company on the Internet?

- Is the company not known to the Meldpunt Internet Oplichting (MIO check)?

On this basis we decide whether the company may use the trustmark. Having the seal of approval is then the start of the cooperation. Equally important is your rating. Based on these assessments we can determine the quality of the company and identify problems at an early stage. The seal of approval is therefore not a guarantee, but an additional means to check the reliability of the online store. Always check yourself whether the online store can be trusted and report any doubts. That way we can intervene early if necessary.

Very annoying! For various reasons, communication sometimes does not go smoothly. In many cases we are able to mediate. However, we ask you to do your best to find a solution together. Therefore, always try to contact us in different ways first (e-mail, phone, etc.) If contact remains poor, feel free to contact us. We will be happy to help you and will also keep an eye on whether there are more problems with the member. When contacting us, please do include relevant details including order number, items ordered and other relevant information.

WebwinkelKeur does not have a guarantee fund. We check our members primarily on legal issues including terms and conditions, information duties and address details. We also ask for sharing customer reviews to show the reliability of webshops. However, we cannot guarantee orders.

Do you have complaints about WebwinkelKeur? Annoying to hear! We'd love to hear how we can improve our service. Please fill in the contact form to let us know about your complaint. We will then come up with an appropriate solution within 7 working days. Don't agree with the solution offered? You can always submit a formal complaint in writing. This can be done by sending your complaint to: WebwinkelKeur t.a.v. Klachten Moutlaan 32 7523 MD Enschede We will then send a confirmation of consideration of the complaint within 7 working days. The board of WebwinkelKeur will then come up with a solution within 30 days.