Voor consumenten Frequently Asked Questions

It sometimes happens that webshops falsely display a seal of approval. We advise you not to do business with these webshops. However, how do you know if an online store is really affiliated with WebwinkelKeur? You'll know this by checking the certificate of authenticity embedded in WebwinkelKeur's seal of approval.

The certificate of authenticity means that when you hover your mouse over the label, a pop-up appears showing that the online store is certified. This can apply to just our logo or a banner like the one below:

Additionally, a valid WebwinkelKeur seal is often clickable. After clicking, a pop-up appears in which, among other things, the certainties and badges & reviews can be read.

In this pop-up you can not only read experiences, but you can also post your own experience with the store, submit a complaint about the store or go to the member page.

Have you come across a store that wrongly uses the label? Please contact us, we will try to do everything possible to address the unjustified use.

Members are first checked by us. We do this by vetting the website for regulations, verifying company information and checking for notifications.

Regulatory

This check includes such things as:

- Does the online store comply with the right of withdrawal?

- Is company information including address, phone number, Chamber of Commerce and VAT made available?

- Is there a privacy statement?

- Are there clear terms and conditions?

Verification of company information

- Does the address match the Chamber of Commerce registration?

- Is the VAT number correct?

Verification reports

- Are there any experiences with the company on the Internet?

- Is the company not known to the Meldpunt Internet Oplichting (MIO check)?

On this basis we decide whether the company may use the trustmark. Having the seal of approval is then the start of the cooperation. Equally important is your rating. Based on these assessments we can determine the quality of the company and identify problems at an early stage. The seal of approval is therefore not a guarantee, but an additional means to check the reliability of the online store. Always check yourself whether the online store can be trusted and report any doubts. That way we can intervene early if necessary.

Very annoying! For various reasons, communication sometimes does not go smoothly. In many cases we are able to mediate. However, we ask you to do your best to find a solution together. Therefore, always try to contact us in different ways first (e-mail, phone, etc.) If contact remains poor, feel free to contact us. We will be happy to help you and will also keep an eye on whether there are more problems with the member. When contacting us, please do include relevant details including order number, items ordered and other relevant information.

WebwinkelKeur does not have a guarantee fund. We check our members primarily on legal issues including terms and conditions, information duties and address details. We also ask for sharing customer reviews to show the reliability of webshops. However, we cannot guarantee orders.

Do you have complaints about WebwinkelKeur? Annoying to hear! We'd love to hear how we can improve our service. Please fill in the contact form to let us know about your complaint. We will then come up with an appropriate solution within 7 working days. Don't agree with the solution offered? You can always submit a formal complaint in writing. This can be done by sending your complaint to: WebwinkelKeur t.a.v. Klachten Moutlaan 32 7523 MD Enschede We will then send a confirmation of consideration of the complaint within 7 working days. The board of WebwinkelKeur will then come up with a solution within 30 days.

Anyone can post their review about our affiliated members. This experience becomes visible after completing the following steps:

1. You have confirmed your customer experience by clicking on the confirmation link in the email sent to you after posting your experience. Did you receive an invitation to post a review? Then this step is not necessary.
2. Your review will in some cases be reviewed by us before posting. This takes a maximum of two working days.
3. After this period, the review is simply posted publicly online.
4. When a member has requested a moderation, the review is temporarily quarantined.

So have you posted + confirmed a review, but after some time it is still not visible? Please contact us if the above explanation is not sufficient.

How can a customer modify his or her review? The customer has posted a review, but still indicates that the review should be modified. So how can a customer do this? Very easy! Below we explain the possibilities for you. The moment the customer has placed a review, the customer receives an email to verify the review. In this email is a link to view the placed review and the review can also be modified via this link! As a web store, you can send a modification link within your dashboard via private message. The moment you send a private message through your dashboard, the customer automatically receives a customization link. To send a private message, log in to your WebwinkelKeur Dashboard > reviews > shop reviews > find the review in question > click on the speech bubble > write your message to the customer > choose reply private > reply and next.Please note that the customer details are automatically included in the review. Thus, the name known with the order is forwarded to us and adopted. Many customers do not realize while leaving a review that the name can be changed immediately. Not to worry, even after placing the review it can still be changed! It would be unfortunate if the customer wants the review removed, because the customer does not want to be mentioned by name.