For consumers Terms of Use

On this page you will find the terms and conditions for WebwinkelKeur's tools and services. In addition to the review system, we also offer assistance in the event of a dispute or dispute with a member of WebwinkelKeur.

Consent to our conditions

By using our services and/or tools as a consumer you automatically agree to the following conditions. We advise you to read the conditions below carefully.

Writing reviews

We believe it is important that our customer reviews provide the best possible picture of a web store's performance. That is why we have a fixed policy to guarantee the authenticity of reviews.

Rules for reviews

The following rules apply to the content of reviews:

• Only customers who can demonstrate that they have made a purchase or used a service from the relevant (web) store may post a review.

• A review must therefore be submitted within 90 days of the reviewer receiving an invitation from us to do so.

• A review may not contain hateful, violent, or inappropriate content. Reviews that contain advertising and/or spam, are off-topic, and/or contain conflicts of interest are also not permitted. The following are not permitted, for example:

• Insults;

• Discriminatory statements;

• Swear words and profanity;

• References to or praise of competitors;

• A review may not contain factual inaccuracies or falsehoods. We apply an objective test in this regard. For example: if a review states, “the delivery time was longer than indicated,” while our objective investigation shows that the delivery in question was delivered within the specified delivery time, the review contains a factual inaccuracy. In that case, the review will be removed. However, if the review states “I think the delivery time is long,” that is an opinion or feeling of the consumer writing the review. That is permitted.
• A review may not be written in exchange for a product (whether free or not), discount, or other factual benefit.
• A review may not contain information that can be traced back to third parties (personal data).
• A review may not contain content that violates laws and/or regulations.
Reviews that violate the above rules will be removed.

Verification and investigation

• If we have reason to believe that a review is factually incorrect, or if the accuracy of the review is disputed by the online retailer, we will conduct an additional investigation into the factual accuracy of the review, in addition to our usual checks. During this investigation, the review in question will be flagged.

• Even during our investigation, the review will remain visible via Google Feeds.

• We will do everything we can to complete the investigation as quickly as possible. Our assessment is independent: online stores have no influence on the removal of reviews. The review in question will only be removed if it violates our review rules.

Visibility of the review
• All reviews are published publicly and can be indexed by search engines.
• Reviews remain visible, even if the online store to which the review relates ceases trading.
• However, reviewers can delete their own reviews at any time.
• To ensure that we can keep reviews public and visible, by submitting a review, you grant Webwinkelkeur a perpetual, irrevocable, and unlimited right to publish and reproduce the review. WebwinkelKeur is not required to pay any compensation for this.

Basis for collecting personal data

The invitation email for leaving a review

• To inform customers about the quality of the online store, webshops can invite customers to leave a review. We then send an e-mail to you on behalf of the web store and then publish the review. This can be done, by settings, via our e-mail address or an e-mail address chosen by the web shop.

• To send the invitation we process the following personal data: your name, e-mail address and order number. Optionally, we can also process the phone number and ordered products, for example for sending a mobile invitation and/or collecting product reviews.

• The webshop is obliged to inform you that it shares personal data with WebwinkelKeur for sending the invitations.

• We consider the risk of processing this personal data medium.

• Invitations are sent via e-mail (partner: Mandrill). We keep this data on a secure database, the server is in the Netherlands and a secure backup is in Switzerland.

•We keep this data for three years. We consider this necessary to provide the web store with statistics about the invitations sent and to prevent a single consumer from writing multiple reviews. In this way we try to protect the webshop from reviews that may be written by their competitors.

The review itself

• We publish reviews about a web store issued by their customers on their own member page. If a remarkable or hurtful review has been left, a webshop can ask us to have the review modified or removed by means of a moderation request. If the online store does this, in most cases we contact the person who left the review on their behalf.

• To publish and manage the review, we process the following personal data: the review text, your name, IP address and e-mail address. Optionally, the phone number and products ordered may also be processed. You will be asked for an order number, but it is not obligatory to fill it in.

• You give us permission to process and publish the above personal data when you submit your review.

• We consider the risk of processing this personal data to be medium.

• Correspondence is sent via e-mail (partners: Mandrill & SupportBee). We store this data on a secure database, the server is in the Netherlands and a secure backup is in Switzerland.

• We keep this data indefinitely. We consider this necessary from the point of view of informing you as a consumer about the reliability of a web store. At your request we can remove the review. You can always change or delete your review yourself.

Disputes and disputes

As an independent organization we are there for both the merchant and the consumer. Without taking sides we mediate in disputes and disagreements. To do this properly we ask you:

• To communicate in a decent and mature way with all parties involved.

• Not to tell inaccuracies or half-truths. We can best help you when we have all the facts.

• To send us the requested information or supporting documents; without proof, in many cases, we cannot verify your side of the story.

• To indicate what, in your opinion, is a solution to the dispute. We want to avoid long discussions of principle without solutions.

• To respond quickly so that we can reach a solution quickly.

If your complaint is already being handled elsewhere, for example at Bol.com or Klarna, it is unfortunately not possible to submit a complaint to WebwinkelKeur.