International label

Checked by us, appreciated by you

Valued members

We support hardworking members who offer you extra knowledge and attention. ValuedShops ensures a good experience through legal and technical checks, advice and mediation of problems.

Checkpoints

Our service team regularly checks that the webshop complies with European regulations. This includes general terms and conditions, handling of personal data and clear information provision.

>Our 12 certainties

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Member profile

You can find all the assurances on the member page of our valued stores. The badges show what has been verified.

Our badges

Review

Reviews allow consumers to learn how a merchant operates. This badge can be earned by merchants by collecting reviews. A minimum of 50 relevant reviews and an average score of at least a nine in the past 12 months are required for a top-level badge.

Id.

As a consumer, you want to know who you are buying from. Therefore, this badge is unlocked when all contact information is known. For the highest level of this badge, data can be officially verified via mail, e-mail and phone.

Legally verified

Legislation in e-commerce changes rapidly and constantly; therefore, it is important to know that a merchant knows and complies with these rules. We conduct thorough inspections of online stores to unlock this badge. The highest level requires a recent inspection.

Safe browsing

Malware and viruses are dangerous. This badge can be earned by meeting specific security requirements, which are automatically checked by WebwinkelKeur. A continuous scan unlocks a SUPER badge. A webshop without this badge is not necessarily unsafe; other protection measures exist.

Mediation available

Problems or complaints sometimes require outside mediation. In the worst cases, a legal ruling from a dispute resolution board is required. This badge shows that these options have been clearly made available to consumers by the online store.

Heart for the business

A good merchant knows what it means to provide service, take complaints seriously and act honestly and ethically. This badge can be earned by agreeing to a manifesto that describes this. A SUPER badge is available to those who share their story.

We are here to help

If you need help with a legal problem with one of our members, feel free to contact us. We can even mediate if you cannot resolve the problem directly with one of our members.

Mediation

You may be wondering...

Do your rules apply only to ValuedShops?

No, our rules apply to all webshops. To become a member of ValuedShops, you must apply online, go through a verification process to ensure your store meets the legal requirements within Europe, and once approved, you will be recognized as a trusted member.

What happens if a ValuedShop does not comply?

If a ValuedShop fails to comply with the rules or meet the required standards, various measures may be taken depending on the severity of the violation. These can range from warnings to suspension or termination of membership. Customers can also report their concerns, which can lead to further investigation and possible consequences for the store, such as loss of certification or legal action.

Do the same rules apply in all countries?

In Europe, the same rules generally apply to online shopping. However, we see small differences per country. We inform our members about this so they can take this into account as well. Do you have a question about this? Feel free to contact us.

I am a trusted web shop owner. How can I become a member?

To become a member of ValuedShops, you must apply online, go through a verification process to ensure that your store meets legal requirements within Europe, and once approved, you will be recognized as a trusted member.

If you have any questions not answered above, please feel free to contact us!

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