You have the PrestaShop module installed, but no invitations are being sent. Check the points below:
Are there orders placed after installing the module that now have a status that has the attribute "Sent"?
The module only sends invitations once orders have been sent. In PrestaShop, that means that orders must have a status that has the checkmark "Sent" ("Shipped") checked in the status settings. The module only sends invitations for orders placed after the module has been installed.
Are there error messages under the module settings?
If there are problems sending invitations, errors should be shown under the form where the module is set up. Usually these errors are related to an incorrect web store ID or API key.
Is the module trying to send invitations at all?
Ask your web builder to check if in the MySQL table 'orders' there are lines with the field webshop_invites_sent = 0 and webshop_invites_tries = 0. This can be done with this SQL query:
SELECT * FROM orders WHERE COALESCE(webshopkeur_invite_sent, 0) = 0 AND COALESCE(webshopkeur_invite_tries, 0) = 0
If rows are found, it means that for some reason the process that sends invitations is not being started. Probably there is a bug in the module. Please contact our customer support about that.
This information did not help me. How to proceed?
Please contact customer service. Please mention what you have already checked. We can help you further and find and fix any problems with the module.