It sometimes happens that the WebwinkelKeur sidebar is not displayed for unknown reasons. In this roadmap, we'll help you figure out the problem yourself.
Step 1: Is sidebar.js loaded?
The first step is to verify that the script that loads our sidebar is loading. You can easily do this by looking at the page's source code. In your browser, go to the page where you expect the sidebar and right-click on an empty area. From there, choose "Show Page Source."
You will now see the page's code. Click on the code and use Ctrl + F to open the search window. Next, search for "sidebar.js." If you find a code like the one below, then the sidebar is properly installed. Don't find any code? Then check the WebwinkelKeur module settings within your webshop to see if the sidebar is enabled. If necessary, try to reinstall the module.
Note: do you use Lightspeed? Do not search on "sidebar.js", but on "scripts/sidebar". You should then find something similar to the code below.
Step 2: sidebar code correct?
Did you find the sidebar code? Then check that there are no settings in the code that disable the sidebar. For example:
_webwinkelkeur_sidebar = false; deactivates the sidebar completely.
_webwinkelkeur_mobile = false; deactivates the sidebar only on small screens.
Also check that the value _webwinkelkeur_id has the correct value. This number should match the URL of your member page. For example: if your member page is at https://www.webwinkelkeur.nl/webshop/WebwinkelNaam_1047.html, then your webshopkeur_id is 1047.
Note: do you use Lightspeed? Then you first need to open the URL you found in step 1 (e.g. https://www. webwinkelkeur.nl/apps/seoshop/scripts/sidebar_13493.js). The number in the URL is not your ID but a random number. In that file you will then find the same sidebar code with your settings.
Step 3: settings dashboard
Did you find the code in step 1, the next step is to check if the configuration in your dashboard is correct. To do this, log on to https://dashboard.webwinkelkeur.nl and choose the right webshop (if you have more than one).
In the left menu, click on Promotion and choose Sidebar. You will now see the settings for the sidebar. Check that the sidebar is not set to "disabled," and do the same for the mobile sidebar. Save changes at the bottom. It may take a while for the new settings to become visible.
Step 4: Still no sidebar?
Didn't find a problem in the previous steps? Then there is probably a technical problem. Often this lies in a JavaScript conflict with other parts of your website. Contact your web administrator. If he can't solve it either, feel free to contact WebwinkelKeur for support.