Should the online store refund my shipping costs?

If you cancel an entire order under the right of withdrawal, the online store must refund you the full order amount. This includes any return shipping costs. If you do keep part of the order, the online store does not have to refund the shipping costs for the order. You bear the costs for the return shipment, provided that you have not made other agreements about this and provided that the webshop has pointed this out to you.