With our PLUS and PRO package it is possible to automatically send invitations to share experiences. These invitations are first queued and the time they are queued is based on your settings within the module.
When an invitation to leave an experience is queued it is possible to request removal of the scheduled invitation. However, there are some ground rules here and not every invitation can be removed. For example, if the invitation is sent multiple times due to an erroneous duplicate order, one can submit a "request for deletion. Of course, technical errors can also play a role in erroneous invitations, in such cases one can also submit a 'request to delete'.
However, it is not permitted to submit a "request for deletion" when there is doubt about the customer service provided and you fear a bad review. We see customer service and its consequences as a responsibility of the merchant.
In any case, the request will be reviewed and assessed. If you have any questions, please feel free to contact us.