I ordered a product, but am having trouble getting in touch with the retailer.

Very annoying! For various reasons, communication sometimes does not go smoothly. In many cases we are able to mediate. However, we ask you to do your best to find a solution together. Therefore, always try to contact us in different ways first (e-mail, phone, etc.) If contact remains poor, feel free to contact us. We will be happy to help you and will also keep an eye on whether there are more problems with the member. When contacting us, please do include relevant details including order number, items ordered and other relevant information.