I received a review with no stars? How come?

You may receive a review where no stars seem to be given for the overall rating. In most cases this is a customer who has posted a review before. Customers are only allowed to write a review once every 4 months which counts towards the average. We detect that it is the same customer by ip address and e-mail address. If a customer has posted a review before, it is displayed without stars. It does not count for the average rating. If a customer wants to add to or correct a previous review, the customer can do so by using the "edit experiences link" which the customer receives by email after successfully posting a review. If the customer has lost it, this link is also included by default in the e-mail with a private or public response from the merchant. Another explanation for the lack of stars may be that the customer has not entered a score for the general review criteria. However, this is becoming less common as we require in invitations that a customer provide an overall star rating. In the past, this was not a requirement.