How does the reflection period work?

In a nutshell, the cooling-off period works as follows. Customers can always report products for return within 14 days after receipt, then they get another 14 days to actually return the product, they should get the invoice amount refunded INCLUDING shipping costs within 14 days after reporting return. You should also remind your customers of this right after purchase. The shipping costs of the customer back to you, you do not have to reimburse, point out to your customer that he must pay the costs for the return. Pointing out the cooling off period to your customers? For this you can simply copy and paste our sample text. These texts should be on a separate page with a title like "Returns" which should be directly clickable from the menu or footer of your web store. The cooling off period is only complex and has several exceptions. Want more information about the cooling-off period? Then read more about reflection time.