As a merchant, it is easy to respond to a customer experience yourself. This can be done publicly, with your response appearing directly below the customer experience. This can also be done privately. The customer then receives an e-mail through our system on your behalf with your personal response.
Public comments are useful to share your side of the story with the rest of the world. A private reaction is meant to find a solution with a negative customer or to thank a positive customer for sharing their experience.
Responding to a customer experience
1. Login to the WebwinkelKeur dashboard with your personal login details. Have you forgotten your password? Then you can easily recover your password by clicking 'forgot password'.
2. When you are logged in, go to the 'Reviews' tab.
3. Type your comment under a customer experience. With the first option you can do this with a notification to the customer and with the second option you choose not to send a notification to the customer.
4. To send not a public comment, but a private comment to the customer, choose 'private' under 'type'.
5. Click save to post the experience.
This way you can easily respond to a customer experience yourself. We recommend that you do this regularly.