As explained here, we only delete experiences when they are demonstrably unjustified or when the consumer cannot prove that he has placed an order (for example, by means of an order number).
To give a little more insight into this procedure, we have worked it out using a diagram. For people who don't like complicated diagrams, this amounts to an adversarial process. We ask both the consumer and the store for their side of the story to determine whether an experience can be posted or not. The exact situations in which a review can be refused is detailed in our terms of use.
