Please contact the customer to correct the problem. Do you think the review goes against our terms of use? Then request a moderation. While the moderation request is being processed, the review is quarantined.
To ensure the quality of experiences, WebwinkelKeur removes user experiences only in exceptional cases. To qualify for this, the experience must be demonstrably unjustified or the customer must want to remove it himself. It is not allowed to demand the removal of the experience. Removal must be entirely voluntary.
If you would like to see an experience removed, we ask that you first consult with the customer. You can contact the submitter of the comment via the dashboard. The customer then has the option to remove the experience.
If you feel that an experience is completely unjustified and you cannot work it out with the customer, we would like to receive a moderation request. It is important to indicate why the experience is unjustified and whether you can prove it. We will then ask the person who posted the comment whether his or her experience is reliable.
Only when a reaction is demonstrably false (e.g. posted by a competitor) we can proceed to remove it. We will check the authenticity by providing, for example, an order number from the customer. In cases where the experience is genuine and does not contain demonstrably incorrect facts, we advise you to respond to the experience using your personal log-in to the dashboard. Your side of the story is then clearly displayed below the customer's experience. See also the exact procedure regarding disputed experiences.