1. The same customer has already posted a review before, so duplicate reviews get 0 stars and do not count towards the average.
2. The customer has not verified his review. He can do this by clicking on a link in the email we send him. This is to verify if the email address is real. If he does not click on it, we will send him a reminder 3 days later. You can also send this reminder yourself by logging into your dashboard and clicking on the appropriate link (see screenshot below) under "Reviews". Tip: Take a WebwinkelKeur PLUS membership and invite customers to share an experience, verification is then not necessary, because we already do this through the invitation received.
3. Is it about displaying an experience that is visible on your page, but not in your WebwinkelKeur widget? The widget is refreshed periodically. Within a few hours, a new experience should be visible there as well.
Within your dashboardThe reason why an experience is not displayed is also displayed in your dashboard. To do so, log into your dashboard and go to "Reviews" and "Shop Reviews." Under each review that is not yet displayed is the reason why the experience is not displayed (yet).
