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Enable product reviews for Lightspeed

We also offer product reviews for Lightspeed users as an additional service. The cost of this is €10 per month on top of the existing cost. The benefits of product reviews: - Customers make better purchase decisions, resulting in fewer returns. - Increase sales using "social proof." - Earn stars in the unpaid Google results for your product pages and export product reviews to Google Shopping. - Collect both site and product reviews with one review request. Activation is simple and quickly done through your dashboard. Navigate to "Reviews" and proceed to "Product Reviews. There, click the button to activate them. Setting up product reviews in Lightspeed Once you have activated the feature, you can get the product reviews working in 2 steps in your Lightspeed environment. Step 1: If you already have our WebwinkelKeur App installed you need to reinstall it. This has to do with new permission we need to ask for order data. You can do this by logging in to Lightspeed > Apps > WebwinkelKeur > Reinstall > Grant access. Step 2: When the App is successfully installed, you can check the option 'product reviews' within the settings of that App. After these steps, you are ready to request order data and receive product reviews. Showing these reviews is done automatically under the linked products. Lightspeed also automatically ensures that the correct Schema.org formatting is used so you can claim the yellow stars in the organic search results. Your customers will now receive an invitation to review your online store. After your online store has been rated, they will see the option to rate their products. To check if everything is set up correctly and invitations are sent with the option to leave a product review you can log in to your WWK Dashboard > Invitations > Sent. Invitations sent with the option to leave a product review can be identified by an icon of a blue shopping bag. Add GTIN Codes for Google GTIN or Global Trade Item Number allows products to be easily distinguished from each other. Giving each product a unique GTIN code makes it easy for search programs such as Google to find the products. There are different types of GTIN codes: - EAN | European Article Numbering | 8- or 13-digit bar code - JAN | Japanese Article Numbering | 8- or 13-digit bar code - UPC | Universal Product Code | 12-digit bar code - ISBN | International Standard Book Numbering | 13-digit number - IFT-14 | Interleaved Two of Five | 14-digit number You can add these codes in Lightspeed by logging into your Lightspeed dashboard > Products > Select Product > Stock & Variants > Add Variant > Unique Characteristics > Barcode. Stars in Google Shopping Do you want yellow stars in Google Shopping in addition to stars in the unpaid organic search results? Then read the FAQ about sending product reviews to Google Shopping.

Submit product reviews to Google Shopping

Product reviews allow you to claim yellow stars on your products in Google Shopping. To set this up you need a "product review feed" according to Google's specification. We automatically create this for you. When your first product reviews have come through us, you can have them sent to Google. You will find the feed under Reviews > Product reviews > Settings (cog wheel next to Product reviews), here you will find a button"Get Google Feed". At Google, you can read exactly how to upload this feed within your Merchant Centre account. The review data in a feed for product reviews is linked to your products based on a number of factors. Globally unique product IDs such as GTINs (Global Trade Item Number, EAN for Europe) are most important for this. If no GTIN data is available, Google tries to link reviews based on other metadata, such as SKU, product URLs and combinations of brand and MPN (Manufacturer Part Number). These IDs usually do not provide a good link. This means that without GTIN/EAN, you may not see star ratings on the products you offer.

Enable product reviews for WooCommerce

If you want to use product reviews, you must first activate this additional service within your dashboard. You can do this by going to > Reviews > Product reviews. To then collect product reviews you will need to send your customers a review request, for this it is necessary to install the WebwinkelKeur plugin for WooCommerce. Installing product reviews Once you have installed the WebwinkelKeur plugin for WooCommerce, you will find the configuration options under Settings > WebwinkelKeur. Here it is important that in order to use Product Reviews, there is no check mark at the option"Do not send my order information to WebwinkelKeur" (or Dutch translation). After completing these steps, customers are given the option to review ordered products as part of the normal review process. Importantly, this option is only given to new review requests that are loaded into the dashboard after installing product reviews. Which customers are given the option to also leave a product review can be seen within your dashboard under Invitations > Sent. Invitations with a shopping bag and the text "Contains x product(s)" will have the option to post a product review available. Responding to product reviews When you get new site reviews and product reviews, you will find them under Reviews > Product reviews. Publicly responding to product reviews can be done through your own WooCommerce web store, as the product reviews will also be displayed there. Displaying product reviews on your WooCommerce shop New product reviews are automatically synchronized with your WooCommerce store, this may cause some delay. If this does not work properly, check whether you have a checkmark under Settings > WebwinkelKeur at the option"Import product reviews to WooCommerce". If the synchronization is working properly, all product reviews will appear in your WooCommerce webshop under Comments/Reactions. Product reviews are not displayed on my product page Are no product reviews displayed on your product page? First of all, check whether the synchronization of reviews is working properly. Do product reviews now appear under Comments, but are still not displayed on the product page? Check under WooCommerce > Settings > Products whether the option"Enable product reviews" is enabled. Then check per product whether in the Advanced tab the option "Enablereviews" is on. How do I set the correct EAN field? WooCommerce does not have a default field for EAN codes. Hence, in the Plugin settings of WebwinkelKeur under Product reviews you have the setting GTIN/EAN key to select the correct field. I do not have EAN codes for my products No problem. EAN codes are not a requirement to use product reviews, they are useful because this makes it easier for Google to match product reviews to the correct product. How do I get stars in Google? For stars in the unpaid search results in Google, you don't have to do anything. WooCommerce completely automatically places the necessary rich snippet stars. If you also want stars in Google Shopping with your products, read the FAQ on stars in Google Shopping with Product Reviews.

Installatie module Magento 2

Integrate Magento 2 module for WebwinkelKeurStep 1: It is advisable to create a backup first before installing the moduleStep 2: Add the WebwinkelKeur_Magento2 extension to your Magento 2 account from the Magento MarketplaceStep 3: On the Command Line Input(CLI) navigate to your Magento project directoryStep 4: Update your composer.json with composer require webwinkelkeur/magento2 --no-updateStep 5: Then run composer update. Step 6: When the update is complete, then run bin/magento setup:upgradeStep 7: Verify that the update is installed with bin/magento module:status WebwinkelKeur_Magento2Step 8: Enable the following extension: bin/magento module:enable WebwinkelKeur_Magento2Step 9: Within your dashboard, navigate to "Stores" > "Configuration" > "WEBWINKELKEUR"Step 10: Enter your web store ID and API key. You can find the values for the two fields by logging in within the WebwinkelKeur dashboard. To do so, go to the 'Installation' tab > 'Select software' > choose 'Magento 2'Step 11: Configure the module according to your needsStep 12: The WebwinkelKeur link is now ready. It is recommended to make a test purchase first and check if no errors appear. You can also check if all existing image sliders still work.

Using not WebwinkelKeur, but another review platform to collect reviews

Don't want to collect reviews through WebwinkelKeur, but rather through an external party? First make sure your external review source is shown on your member page. Then log in to the WebwinkelKeur dashboard and navigate through the menu on the left to Reviews > Settings. At the option "Review referral" you can indicate through which review platform you want to collect your reviews. If you choose a different platform than WebwinkelKeur, the button to post a review on your member page will from now on refer to the review form on the selected platform.

Collecting Google and Trustpilot reviews

In this video, we show you how to collect reviews from external review sources such as Google and Trustpilot using our Multiplatform feature. This allows you to collect all your reviews in one place and automatically display them on your member page via an external source. We show you: ✅ How to create the link ✅ What the sources look like and how they are automatically kept up to date

Other Lightspeed integration options

Before you get started with the other integration options, we recommend that you first install the Lightspeed App and then place the HTML codes on your webshop. In this FAQ we explain how you can use the trustmark option within Lightspeed, UBB codes and themes with WebwinkelKeur support. Hallmark option Lightspeed Lightspeed offers the option under Design > Hallmarks to add your hallmarks. If you have the option to add your trustmark using the standard HTML banner codes of WebwinkelKeur as described in our explanation, we prefer that option over the standard Lightspeed option. This is because the advantage of our own banner codes is that they can open the sidebar within your own website and enable a mouse-over tooltip, while Lightspeed's default option opens a new tab when clicking on the label. 1. Within your Lightspeed backend, navigate to Design > Hallmarks. To do so, click the Add button. 2. For example, enter "WebwinkelKeur" or "WebwinkelKeur: Hallmark + Reviews" under name. 3. At Image URL, enter a URL of a banner that you will find in your WebwinkelKeur dashboard under Promotion > Banners. The URL is the part between src="...". 4. Under Link URL, enter the URL of your member page. This is the URL from the banner code that is between href="https://www.valuedshops.com/". 5. Click Save to add the hallmark image to your online store. UBB codes If for some reason you don't want to deal with HTML codes, there is another alternative to place our widget on your webstore. The widget wizard shows not only an HTML code but also a UBB code that you can place on your web store. For example, the widget's UBB code looks like this: We do not recommend using this UBB code when you can place HTML codes, as using the UBB code has several disadvantages. For example, this code only works when the sidebar is active and the widget is only loaded after the sidebar is loaded. It is therefore possible that your visitor will first see the UBB code on screen while loading your web store. If you want to use the UBB code despite this, you can paste it as normal text on your website. Everywhere you put this normal UBB code as text, it will automatically be replaced by the chosen widget. Template support Lightspeed There are several templates that support WebwinkelKeur widgets and promotional materials. For example the templates below from instijlmedia.nl. These offer options within the theme settings to display the WebwinkelKeur widget. You can read exactly how this works in the template documentation of the corresponding template. For questions about template options we advise you to contact the creator of the template. - Dynamic(view template) - B2B Theme(view template) - Unity(view template) - Ultimate (view template) - Dream (view template) Lightspeed Apps To the WebwinkelKeur App, you can also choose to activate InstyleMedia' s paid Custom Review Widget App. This can display your WebwinkelKeur review score and reviews in a beautiful way on your online store.

Should I use the same terms and conditions towards companies?

No, towards business buyers (B2B) you may use different terms and conditions. You do not have to comply with consumer legislation such as the cooling-off period. You are therefore freer to set your own rules for business buyers.However, you must clearly communicate that different rules apply to business buyers and also clearly indicate when a purchase is a business purchase and when it is a consumer purchase. For the sake of simplicity and customer service, many webshops choose to apply the same conditions to consumers and businesses.

How should I make general terms and conditions available?

You need to provide terms and conditions in a way that consumers can easily read them and save them for later use. We therefore recommend that you make your terms and conditions available not only as a normal HTML page, but also as a PDF.By providing your terms and conditions in both HTML and PDF, you ensure that everyone can easily read them and save them, thus complying with legal requirements. In doing so, you meet the legal requirements, indicating during the ordering process that your terms and conditions apply, which can be done with a checkbox, but is not necessary. The text near your order button with a clear link to the general terms and conditions page is sufficient.Tip: Make sure the link to the general terms and conditions opens in a new tab or make sure the customer stays within the ordering process in some other way, otherwise it could cost you conversion.We recommend using our standard sample general terms and conditions for web shops.

Are general terms and conditions mandatory?

General terms and conditions are not a legal requirement for an online store, but it is very common and wise to have general terms and conditions. It is also a requirement to have clear terms and conditions in order to qualify for ValuedShops. General terms and conditions offer clarity around the rights and obligations of both the consumer and the entrepreneur. If you do not have general terms and conditions then the (Dutch) law applies, in many cases without general conditions it is not very beneficial for the entrepreneur. Therefore, it is important to have general terms and conditions on your webshop and to mention them during the checkout as well. Drafting general terms and conditions does not have to be complex, since most webshops do not differ much from each other legally, we offer free general terms and conditions for webshops supplemented with other legal documents and sample texts. With this you will quickly have your webshop in order.

How does the reflection period work?

In a nutshell, the cooling-off period works as follows. Customers can always report products for return within 14 days after receipt, then they get another 14 days to actually return the product, they should get the invoice amount refunded INCLUDING shipping costs within 14 days after reporting return. You should also remind your customers of this right after purchase. The shipping costs of the customer back to you, you do not have to reimburse, point out to your customer that he must pay the costs for the return. Pointing out the cooling off period to your customers? For this you can simply copy and paste our sample text. These texts should be on a separate page with a title like "Returns" which should be directly clickable from the menu or footer of your web store. The cooling off period is only complex and has several exceptions. Want more information about the cooling-off period? Then read more about reflection time.

What should I do if the PrestaShop module does not send invitations?

You have the PrestaShop module installed, but no invitations are being sent. Check the points below: Are there orders placed after installing the module that now have a status that has the attribute "Sent"? The module only sends invitations once orders have been sent. In PrestaShop, that means that orders must have a status that has the checkmark "Sent" ("Shipped") checked in the status settings. The module only sends invitations for orders placed after the module has been installed. Are there error messages under the module settings? If there are problems sending invitations, errors should be shown under the form where the module is set up. Usually these errors are related to an incorrect web store ID or API key. Is the module trying to send invitations at all? Ask your web builder to check if in the MySQL table 'orders' there are lines with the field webshop_invites_sent = 0 and webshop_invites_tries = 0. This can be done with this SQL query: SELECT * FROM orders WHERE COALESCE(webshopkeur_invite_sent, 0) = 0 AND COALESCE(webshopkeur_invite_tries, 0) = 0 If rows are found, it means that for some reason the process that sends invitations is not being started. Probably there is a bug in the module. Please contact our customer support about that. This information did not help me. How to proceed? Please contact customer service. Please mention what you have already checked. We can help you further and find and fix any problems with the module.