New rule PostNL: Receipt code required for insured shipping

As an online store, you naturally want your customers' packages to arrive safely and reliably. PostNL has taken an extra step towards this with a new rule: from now on, a receipt code is mandatory when sending insured parcels. But what exactly does this mean, and what does it mean for your online store?

The receiving code: what, how and why?

When sending insured parcels, your customers receive a unique three-digit code by e-mail. Once the delivery driver arrives, the recipient must show this code to receive the package. This way, you can be sure that the package really reaches the right person. Why is this important? Valuable goods, such as electronics, are extra vulnerable to loss or theft. With this extra security, PostNL wants to significantly reduce the chance of problems.

What do you need to do as a merchant?

To ship insured with PostNL, it is important that you always provide the correct e-mail address of the customer. This is because the receipt code will be sent directly to this address. Don't worry, this is just a small adjustment in your ordering process, but it can make a big difference to security. Inform your customers about this new rule. For example, add a brief explanation to your shipping terms or order page. That way they know what to expect and why this measure is there.

What are the benefits for you and your customer?

- More security: Only the addressee can receive the package.

- Extra protection: Valuable packages are better secured.

- Clear communication: The customer is actively involved in the receiving process.

Want to know more?

PostNL has conveniently put all the details about insured shipping and the receiving code on their website. Feel free to take a look here. With this new rule, PostNL makes insured shipping even safer. A small adjustment in your processes can mean a lot for customer satisfaction. Definitely worth considering!