Legal support Grace period / right of withdrawal
The right of withdrawal, the distance selling law, the trial period, the cooling off period. They are all names for the same thing. Namely, the customer's right to return an Internet purchase.
Twice 14 days
A customer has the legal right to return a product within 14 days from the day of receipt without giving a reason. After this period, the customer has another 14 days to actually return the product. This gives a maximum of 28 days to return the product. The customer does not have to leave the product in the packaging, but may also take it out to inspect it. You must inform your customers of these rights. If you do not do this, the cooling off period will be extended to 12 months. These are all legal provisions you must comply with as a retailer.
Inform
You must inform your customers of this right of withdrawal. Only in the general terms and conditions is not enough. We therefore also recommend that you copy and paste the following text on an information page about the cooling-off period.
You have the right to cancel your order up to 14 days after the day of receipt without giving a reason. You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the store are for your own account. These costs are approximately 7.25 per package, for the exact rates please consult the website of your carrier. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at UWEMAIL@uwwinkel.nl. We will then refund the order amount due within 14 days of notification of your return, provided the product has already been received back in good order. Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when you return it.
Is this standard text not useful, for example because the products you sell do not have a right of withdrawal? Then please also check the page with more sample texts on the right of withdrawal
Money back including shipping costs
You are obliged to refund the order amount (including any shipping costs). This must be done within 14 days after notification of return, but you may wait until the product is actually returned. You must use the same method as was used for payment, but you may use a different refund method. Read all about refunds here
Exceptions
A number of products may be excluded from returns, these exceptions are legally defined. These are, for example, custom-made or perishable products. However, you may not simply exclude other products from return such as special offers or products ordered specially for the customer. These products may legally be returned. Read more about exceptions to the cooling-off period