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Sample documents Terms and conditions webshop

Free general terms and conditions for your webshop

In cooperation with the Chamber of Commerce, WebwinkelKeur provides general terms and conditions for webshops. These conditions comply with the latest legislation and can be used in your webshop. Please fill in your personal company information in the appropriate places.

Generate general terms and conditions for my webshop

Members can also find these terms and conditions in the dashboard under Installation > Documents.

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Members or merchants in the application process of WebwinkelKeur can download the terms and conditions within their dashboard under Promotion > Documents.

Download terms and conditions for members

Besides mentioning the cooling-off period in the general terms and conditions of your webshop, you also have the obligation as a merchant to point out this right to the customer outside the general terms and conditions. This can be done on a separate page called, for example, Revocation or Returns. We have handy sample texts available here that you can copy

Do I have to be a member to use the sample documents?

No, there are special sample documents of general terms and conditions for web shops available for non-members. You can easily download them with the link above and use them on your webshop. Of course we encourage you to become a member to take advantage of all the benefits membership offers.

I want to become a member, which terms and conditions should I use?

As a member you will find the terms and conditions within the dashboard. The difference with the public terms and conditions is that the terms and conditions for members refer to our dispute mediation. If you are currently going through the registration process, you can already use the member terms and conditions.

What about products without a cooling-off period?

Are you selling products where the statutory cooling-off period does not apply? No problem! The general terms and conditions for your webshop contain the legal exceptions such as sales of customized or perishable products. In that case, you can simply use these conditions, but do state clearly on a customer service page that the right of withdrawal does not apply (for certain products). See sample texts here to inform your visitors

Why are terms and conditions important for your shop?

Terms and conditions state the rights and obligations of both your customer and yourself. This creates clarity for both you and your customer and prevents legal discussions in the future. For example, general terms and conditions state how the cooling-off period works, what the exceptions to this are, how you deal with guarantees, that the consumer has an obligation to pay and how you deal with complaints. Besides stating these things in the general terms and conditions, it is important that you also state these things clearly elsewhere, for example with our sample texts

Can I change the terms and conditions of my web shop myself?

You may make changes to the terms and conditions, it is just (legally) not allowed to put things in your terms and conditions that are unreasonable or conflict with the law. As a rule, you may not give consumers fewer rights than those provided by law.

To give an example: the minimum cooling-off period is 14 days; you may extend it to 30 days, but you may not reduce it to 10 days. The law also stipulates which exceptions apply to the cooling-off period; you may not make up your own exceptions that do not fall under the legal exceptions

We therefore recommend that you use the terms and conditions as they stand when you have no compelling reasons to make changes. This will ensure that the terms and conditions comply with the applicable regulations.

Do you also have English and German documents?

An international operation as well? Cool. Then we also have sample terms and conditions in English. Also check out our multilingual package

More frequently asked questions

More frequently asked questions about general terms and conditions for your webshop.

Are general terms and conditions mandatory?
General terms and conditions are not a legal requirement for an online store, but it is very common and wise to have general terms and conditions. It is also a requirement to have clear terms and conditions in order to qualify for WebwinkelKeur.General terms and conditions offer clarity around the rights and obligations of both the consumer and the entrepreneur. If you do not have general terms and conditions then the (Dutch) law applies, in many cases without general conditions it is not very beneficial for the entrepreneur. Therefore, it is important to have general terms and conditions on your webshop and to mention them during the checkout as well. Drafting general terms and conditions does not have to be complex, since most webshops do not differ much from each other legally, we offer free general terms and conditions for webshops supplemented with other legal documents and sample texts. With this you will quickly have your webshop in order.
How should I make general terms and conditions available?
You need to provide terms and conditions in a way that consumers can easily read them and save them for later use. We therefore recommend that you make your terms and conditions available not only as a normal HTML page, but also as a PDF.By providing your terms and conditions in both HTML and PDF, you ensure that everyone can easily read them and save them, thus complying with legal requirements. In doing so, you meet the legal requirements, indicating during the ordering process that your terms and conditions apply, which can be done with a checkbox, but is not necessary. The text near your order button with a clear link to the general terms and conditions page is sufficient.Tip: Make sure the link to the general terms and conditions opens in a new tab or make sure the customer stays within the ordering process in some other way, otherwise it could cost you conversion.We recommend using our standard sample general terms and conditions for web shops.
Should I use the same terms and conditions towards companies?
No, towards business buyers (B2B) you may use different terms and conditions. You do not have to comply with consumer legislation such as the cooling-off period. You are therefore freer to set your own rules for business buyers.However, you must clearly communicate that different rules apply to business buyers and also clearly indicate when a purchase is a business purchase and when it is a consumer purchase. For the sake of simplicity and customer service, many webshops choose to apply the same conditions to consumers and businesses.

Posted general terms and conditions for your webshop and now?

Then check if you also have a privacy policy. No privacy policy at the moment? Then generate your own privacy policy that complies with the new GDPR/AVG legislation. Is your webshop ready for registration? Then proceed directly to sign up

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  • Customers feel in good hands with you
  • Your webshop is in top legal condition
  • Visitors buy from your shop faster and more often
  • Customers feel heard
  • Customers experience a personalized approach

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