Sample documents Model withdrawal form / return form web store
As a merchant, you are obliged to fulfill your information duties. For example, it is obligatory to make a model withdrawal form available to your customers. However, your customers do not have to use this form; they can also register their returns by e-mail, for example. However, you are always obliged to offer such a form as an option.
Model form for your shop
Therefore WebwinkelKeur offers a template for this purpose. You can fill in this template and then easily place it on your webshop. It is required by law to make this form available as a download. If you do not provide this form, you run the risk that the legal cooling-off period is extended until the moment you do provide this form.
We advise you to attach this form (printed) to the order and/or digitally as an attachment to the order confirmation by e-mail. Do fill in your personal company details and information in the spaces provided.
To open this file you will need a word processor, for example Microsoft Office Word or Open Office.
We also have sample Privacy Policies and Terms and Conditions