How do I respond to a customer experience?
As a retailer it is easy to respond to a customer experience yourself. This can be done publicly; your response will appear directly under the review on ValuedShops, but also privately. The customer will then receive an email through our system on behalf of your store with your personal response.
Public reactions are useful to share your side of the story with the rest of the world. A private response is meant to seek a solution with a negative customer or to thank a positive customer for sharing their experience.
Responding to a customer experience
- Login to the ValuedShops dashboard with your personal login credentials. Have you forgotten your password? Then you can easily recover your password by clicking 'forgot password'.
Reset your ValuedShops password.
2. When you are logged in, go to the 'reviews' tab.
3. Type your public experience under the customer experience, at the first option this can be done with a notification to the customer and at the second option you choose not to send a notification to the customer.
Respond to review
4. To send not a public response but a private response to the customer choose 'private' under 'type'.
5. Click save to post the experience. This way you can easily respond to a customer experience yourself. We recommend that you do this regularly. Also read how to deal with negative reviews.