At Valued Shops, we believe honest reviews are the backbone of trust between customers and merchants. To guarantee authentic feedback, we’ve implemented a reliable fraud and spam detection system that operates seamlessly.
How we detect fraud and spam
To keep reviews genuine, we use a combination of smart technology and careful human checks:
• Automated detection: We employ advanced systems and algorithms to identify and prevent fake reviews. Our platform is designed to monitor for patterns and anomalies that could indicate inauthentic activity, ensuring the reliability of the reviews we display.
• Manual checks: If a review is flagged by our system, our service team steps in. They carefully investigate the review, looking at any additional details provided. Genuine reviews stay online, while suspicious ones are removed altogether if they break the rules.
• Fair and transparent standards: Every review goes through the same process. That means all businesses are treated equally, and customers can trust the reviews they see are real.
• Continuous refinement: We’re always improving. By learning from flagged reviews and adapting to new fraudulent methods, we ensure the safety and reliability of our review system.
What happens when a review is flagged?
When a review appears suspicious, here’s what happens next:
• The merchant is contacted to explain the issue and provide guidance on resolving it.
• Genuine reviews are reinstated, and reviews that break our rules stay offline permanently.
By combining automated tools and personal checks, we create a review system that’s authentic and dependable.
Transparency matters
We know how important trust is. That’s why we’re open about how our fraud and spam detection system works. It’s all designed to make sure the feedback you see is fair and honest.
Have questions?
If you’re unsure about how we manage reviews or think one of your reviews has been flagged unfairly, feel free to reach out to us. We’re always happy to help.