About us Member sub-processors

Subprocessors

On this page you will find an overview of the sub-processors WebwinkelKeur works with to offer you our services. These parties help us, for example, to realize the daily customer service, technical developments, legal statements and much more. We find it important that the parties we work with follow certain requirements and rules when it comes to processing your data. The security requirements are laid down with these parties in a processing agreement, which confirms that your data is properly protected.

For statistics

Google Analytics
We use Google Analytics to give us a clear picture of visitor flows, traffic sources and page views, among other things. Based on these statistics, we can apply improvements to our website. We have a processing agreement with Google for Google Analytics.

Hively
When you have email contact with us, you can leave a review about us through Hively. This allows us to improve our services based on the needs communicated to us. We have a processing agreement with Hively. Leaving a review is of course completely optional but appreciated!

Hotjar
Hotjar helps us gain insight into how our website is used. They help track our browser behavior and from this information we can apply improvements to our website. This way we make visiting our website a nice experience. They do not process personal data, therefore we do not have a processing agreement with this party.

For communication

Mailchimp
Mailchimp helps us set up mail campaigns and send automated messages on behalf of our label. Examples include our newsletter and automated messages about an inspection. For many of these messages you can simply unsubscribe via a link at the bottom of the email. There are also messages that you as a member must receive for our services, such as inspection results. We have a processing agreement with Mailchimp.

Mandrill
Mandrill is part of Mailchimp and is an application that enables the automatic sending of emails. We have a processor agreement with Mailchimp, the new owner of Mandrill.

Supportbee
Supportbee is a mail program we use for our non-automated mail correspondence. Through Supportbee we get in touch with our members and respond to questions that come in by mail, for example. Supportbee does not ask for any personal data however it may end up in the mail contact. We have a processing agreement with Supportbee.

Belco
We use Belco to track how visitors and customers use our website and to offer visitors and customers customer service via chat, phone and/or email. To do this, we use your naw information, billing address, ip address, phone number, email address, and profile picture if applicable. We do this based on your consent. We have a processing agreement with Belco. This contains strict agreements about what they are allowed to keep. Belco is not allowed to use the data for other purposes. We keep this information for one year after the end of the service to you.

For administration

Moneybird
We use Moneybird for administration and bookkeeping. With this we keep track of expenses and income. Personal data is collected to provide our services. Some administrative data we must keep for the tax authorities mandatory 7 years after receipt. Data are not kept longer than necessary. Moneybird also sends letters regarding payments by mail. We have a processing agreement with Moneybird.

For legal matters

Digidispute
We are affiliated with the dispute commission Digidispuut. This committee helps us in disputes where a legal ruling is desired by appointing an independent lawyer. Only the consumer can request a ruling in the event of a dispute, he or she must send personal information. These data are naturally processed with the utmost care. We are currently busy drafting a processing agreement with Digidispuut.

For hosting

Hetzner Online
Our website is hosted on servers of Hetzner Online, this party does not store any personal data. The server of Hetzner Onlineis located in Germany. We have a processing agreement withHetzner Online.

The data you share with us is important and our sub-processors recognize this as well. We only share personal data with sub-processors that we list on our website. All these sub-processors:

- process their data only within the EU or have appropriate technical and organizational security measures in place or have entered into a model contract with us (SCCs);

- take the necessary steps for proper data protection. The level of data protection is related to a risk assessment.

We may not share data with a sub-processor that does not meet the above requirements without your explicit written consent. By only working with parties that meet these requirements, we ensure that your data is properly processed and secured even with these sub-processors.