Verified reviews

Reviews of a trust seal
Every member of Valued Shops collects reviews. We select honest
entrepreneurs at the gate and give their customers a voice to share real
experiences. This makes our reviews very reliable. We therefore advise
consumers never to blindly rely on a quality mark, but also to check
reviews. This can be done, for example, via the members page on this
website.
Mediation
How reliable are reviews?
In consultation with ACM, we pay a lot of attention to collecting, checking and managing
truly reliable reviews for WebwinkelKeur members. We use different designations per
review to explain the origin:
verified customer of…
Customers of our members receive an invitation by email to post a review. This email is
automatically sent by our system after an order has been completed within the webshop
software of the webshop. These reviews are shown on the members page with the label
'verified customer of...'
customer of….
In addition, customers of our members have the option to write a review without an
invitation. These are so-called 'unverified reviews', which are shown on the members page
with the label 'customer of....'
Authenticity of reviews
We monitor this by the following rules:
• The review writer must confirm the email address.
• The online retailer has no option to adjust a review itself.
• All reviews are posted immediately, both negative and positive.
• We have an algorithm that checks various characteristics to see whether a review is possibly
fake.
• Suspicious reviews will be deleted after review by our customer service team if we have
identified them as fake.
• Members can submit a moderation request if they suspect a review is not from a customer.
We will then launch an investigation.
• We do not allow our members to collect paid reviews. This could include a review in exchange
for a product (to test), money or a discount.
• We take strict action against members who publish fake reviews and can also revoke their
membership.