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Are there costs associated with the mediation?
Participation in mediation through our platform is free of charge. However, if mediation does not resolve the issue satisfactorily, it can be escalated to our DigiDispuut disputes resolution service. There is a one-time fee of €25 for cases escalated to DigiDispuut.
How impartial is Valued Shops actually?
ValuedShops strives for impartiality by applying consistent standards to all member stores, regardless of their size or popularity. Our verification process focuses on objective criteria such as legal compliance and customer service quality. Additionally, customer feedback and complaint resolution mechanisms further support impartiality by providing transparency and accountability.
How do you ensure that the online store adheres to the outcome?
To ensure that the online store adheres to the outcome, ValuedShops conducts regular audits, monitors customer reviews, and provides a complaint resolution process. These measures help maintain high standards and ensure ongoing compliance with the legal requirements and trust criteria.
Do I have to pay a fine if I am not right?
If a dispute is escalated and it is determined that you are not in the right, there may be consequences depending on the terms of the agreement or the decision of the dispute resolution process. These consequences could include a penalty or fee, depending on the specific circumstances outlined in the terms and conditions of the service or agreement involved. It's essential to review the terms carefully to understand any potential financial implications.
Do you have any other questions you would like answered? Ask us!
Contact usFollow these 3 steps:
Find the shop
In our member overview you will find all shops affiliated with Valued Shops. Make sure you use the correct spelling to find the store.
Filing a dispute
On the member page, go to the "Mediation Available" section and click on "Submit Dispute. There you can fill out a form indicating the problem you want us to mediate. Be sure to describe your problem as clearly as possible.
Find a solution
To reach a solution that works for both parties, we ask that you follow our instructions and be as cooperative as possible. The process may take several weeks in total, but we'll keep working on it!