Simplace

Simplace

Is Simplace safe? Read here the reviews of customers, view the contact information of the webshop & see if they are legit.

Membership cancelled
Membership cancelled since 20-02-2022

8,8
20 customer reviews
Reviews collected via ValuedShops
Filter 19 reviews collected through ValuedShops - 18 with description

Number of stars

Language

Description

Other characteristics

  • Tobi
    Review for Simplace

    I ordered the SimLab GT1 Evo 4 weeks ago and have not received it yet. At that time the rig was still in stock. A week later I received a mail that my order will be shipped next week. Since nothing has happened then, I wrote a mail to customer support, without success.

    Last week I used the live customer chat where I was told that there were problems with the vendor. I was understanding of this, even though it had been 3 weeks since I placed my order. 1 day later I got a message that my order will finally be shipped on Thursday. I still have not received a shipping confirmation or my order!

    Translated with www.DeepL.com/Translator (free version)

  • Lucas Matos
    Verified customer of Simplace

    Was looking for a GT1 EVO rig. Was out of stock everywhere, then I found it at Simplace not only in stock but cheaper than everywhere else. So I took a shot at it, amazing customer support, replies within minutes. Shipping was fast and they communicated greatly with me. Definitely will buy from them again. Thank you

  • Jessica
    Review for Simplace

    Customer service is great and I received my items really fast. Overall super happy with everything.

  • Aaron
    Review for Simplace

    I'm really happy with the service Simplace provides! Noah helped me answering all of my qeustions which made me reassure to purchase my steering wheel here. Delivery took 7 days which was oké for me, I was kept up to date on when my order would be shipped.

    I definitely recommend anyone buying from here :)

    Reply from Simplace

    Hi Aaron,

    Thank you for your prompt response, we hope you are enjoying your new steering wheel and we are looking forward to having you back soon at Simplace.

  • Matti
    Review for Simplace

    Simplace has a good selection of products with good pricing, but customer service has not really been helpful with their answers or have answered at all.

    My delivery has not been sent on time and customer service is not able to tell when my order would be shipped exactly. Shipping to my country is expensive, but still took most expensive priority shipping, but it doesn't do much good if the shipment is not sent at all.

    Reply from Simplace

    Dear Matti,

    First of all, I am very sorry to hear that you had a bad experience with our customer service.
    However, after investigating your case, we noticed that we haven't received any questions from your side regarding your order. As stated on our website "Dispatch times vary from 1 business day to a maximum of 5 business days, depending on the amount of orders we receive. Shipping time is 3-5 business days within EU and 5-7 business days outside EU"

    I understand you would like to receive your order as soon as possible, however due to high demand in sim racing gear nowadays, we and our vendors can not guarantee the fast dispatch times like we had before.

    Regarding the shipment of your order, both items will be shipped before the end of this week.

    In case you have any further questions, please reach out to us via info@simplace.co or use the ticket function available in your account.

    My sincere apologies for not offering you the premium service that we always provide to our customers.

    Kind regards,

    Noah
    Support Team Simplace

  • Andrea Guidarelli
    Verified customer of Simplace

    Customer service and logistics have to be improved

  • Isaac Behrens
    Verified customer of Simplace

    Fabulous quality!!!

  • Jan
    Review for Simplace

    Pre-ordered the Sim-Lab wheel stand, Simplace notified me that the wheel stand would be shipped the 2nd week of January. Simplace kept their promises and shipping was fast.
    Definitely recommend anyone ordering from here!

  • Rick
    Review for Simplace

    Great experience so far with Simplace. Twice I have ordered from them and both orders went well and fast. I definetly recommend anyone buying from here as there customer service is on point. Thanks :)

  • Bas Nell
    Review for Simplace

    Had some questions about a steering wheel and the customer service of Simplace was really helpful and quick with their response. Would definitely recommend!

  • Load more