LumenXL.dk
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Lasse Hesselbæk
Fast delivery, great product
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Jacob Kähler
Nice delivery
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How do you rate LumenXL.dk?
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Sussie Johansen
Jeg har købt denne flere farvet lyskæde men man skal købe adskilt fjernbetjening, er glad for den
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Torben Truelsen
Super hurtig levering
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Michael Palsgaard
I have still not recived all of my order, so im not very happy…
Reply from LumenXL.dkDear Michael,
Thank you for your review.
We are sorry to hear that you haven't received everything from your order, we understand that this is disappointing.
We can see that you haven't reached out to us prior, even though the order is from August.
Our customer representative has reached out to you to provide you further assistance.
We are looking forward to your reply.
With kind regards,
Team LumenXL -
Manuela Latak
Order came quickly.
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Jesper
No problems with shipment but extremely bad built quality of the lights,
Reply from LumenXL.dkDear Jesper,
Thank you for your review.
We are sorry to hear that you have received a faulty item, our sincere apologies for the disappointing situation.
One of customer support representative has reached out to you for further assistance.
We are looking forward to your reply.
With kind regards,
Team LumenXL -
Jim Andersen
God og hurtig levering
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Lisbeth Pedersen
Hurtig levering
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Lars Hedegaard
Der står lev. Er gratis, men det er den ikke☹️
Reply from LumenXL.dkKære Lars,
Tak for din anmeldelse.
Vi er kede af at høre, at du oplevede problemer med din ordre, vi forstår, at det er skuffende.
Den gratis levering gælder kun for ordrer over 500 DKK, som nævnt på siden Forsendelse og lager.
Kontakt os venligst, hvis du har yderligere spørgsmål eller bekymringer.
Med venlig hilsen,
Team LumenXL -
Poul Rasmussen
Absolutly fast delivery, Nice
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Bent
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Jesper Søfelde
Good prices. Quick delivery and good service
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Tom Larsen
Fast and god delivery
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Mikkel Lypart
very nice lighting
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Niels Minamizawa Bro
Hurtig levering og produktet lever op til forventningerne
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Yulia Blond-Sørensen
Great service.
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Alexander Wiberg
One chain was broken. I sent you guys a video and photos of the broken item. After this I went on vacation. When I got back I emailed you that the replacement discription was fullfilling and that I was willing to replace the broken item myself.
However, your employee "Simon" demanded that I sent new photos and video or returned the entire chain. I have deleted the photos and video, and it was a bit troublesome to get the video hense I had to bring everything home from my warehouse (super bad light on the warehouse). So now I will have to spend time returning it and getting a new chain where I have to put entire new bulbs in ... instead of just replacing the broken part, which I could easily do myself. Just because "Simon" becomes stubborn and don't wan't to accept the things I already sent to LumenXL.
(This will also be posted on your trustpilot and facebook and google business).Reply from LumenXL.dkDear Alexander,
Thank you for the review.
We are sorry to hear that you had an unpleasant experience with our customer service, we understand that this is disappointing and our sincere apologies for the inconveniences.
One of our customer representatives has contacted you by phone and provided you with a resolution.
If you have any additional inquiries or concerns, kindly inform us, as we would be delighted to provide further assistance.
Have a good day.
Team LumenXL
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Vibeke Stoklund Andersen
Lyn hurtig levering
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René Edslev
Fast delivery, quality was good and Price was fair 👍