Number of stars
At first I didn't receive the parcel. It disappeared somewhere between LumenXL and DPD, they never found out where. After 8 days I contacted LumenXL, and they asked me to fill out a form. Then they sent me a new parcel, and I received that after 2 days.
I guess someone made a mistake, but as soon as I contacted them, I got quick response from customer service and they resent the order. And the product was fine.Reply from LumenXL.dk
Thank you for your feedback and my apologies for the inconvenience and the delay. I understand this must be frustrating.
Something has gone wrong between our warehouse and DPD. The warehouse says they have shipped the order, but DPD says they haven't received it. We haven't been able yet to figure out who actually has the order.
As we want to solve this problem and make sure you will get the order as soon as possible, we have shipped the order again.
We've also contacted you by email, so please let us know in case you have any further questions or if there's anything else we can help you with.
4 time a buy from lumenXL. Quick service good products.
How do you rate LumenXL.dk?
Modtog produkt som ikke virkede. Blev tilbudt at få nyt produkt eller pengene retur. Service fejlede ikke noget.Reply from LumenXL.dk
Goddag Camilla, tak for din anmeldelse. Jeg har lige været i kontakt med en kollega og forstår, at du har returneret varen med hendes assistance, og at dette er sket i god samråd. Vores kundeservice står naturligvis til din rådighed hver dag. Og kundetilfredshed er meget vigtigt for os. Min kollega vil kontakte dig snarest. Jeg ønsker dig en god dag.
I have only received half of the package and the other half has a long delivery time. It is virtually impossible to get through to customer service. I will never shop at LumenXL again.Reply from LumenXL.dk
Dear Sofie, thank you for your review. We are very sorry to read your comment. Our customer service is reachable between 8.30 am and 5 pm. We will call you to see what exactly happened and will provide a solution in this matter. Customer satisfaction is imperative for us. Also in this case. On behalf of our team I wish you a good day.
Fast, fair price
They promise next day delivery, ittook 6 days!Reply from LumenXL.dk
Dear Peter, thank you for your review. We are sorry to learn that youa re not satisfied with our service.
As far as I can find, you have not contacted our customer service about your order. We are sorry to conclude this. Our customer service is available five days a week to help you with any situation. This also applies if you are not satisfied with the product you have received from us or the delivery or for any other reason. Our customer service has already sent you an email to discuss further.
I look forward to your response so that we can come up with a suitable solution and would like to hear how we can satisfy you.
Awaiting your response
Good product and a fair price.
great service ,
Everything works during rain and heavy rain. Very satisfied with the purchase. It decorates our garden nicely giving the area great and comfy lightning. Highly recommendable.