LumenXL.dk
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Christina Fisker de Molade
Quick delivery
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Betina Nielsen
A very nice product
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How do you rate LumenXL.dk?
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Mette Breindahl
Yes its was Wergeland good
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Peter Rasmussen
Hurtig levering
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Henriette Bøwadt Olsen
Great Lamp and a fair Price
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Tamas Borbola
Produktet ankom ubeskadiget. Korrekt indpakning. Fantastisk netbutik. Jeg er fuldstændig tilfreds.
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Erik Voss
Super service fik varen hurtigt
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Martin Nielsen
Grete service and fast delivery
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Lars Andresen
God kvalitet. Smuk lyskæde. Lynhurtig levering.
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Christina
Great service. Quick delivery. Really great quality
and solid product and they surprised us by sending 2 extra bulbs with our order at no extra cost to us. -
Jonas Bremer Sørensen
Flotte vare, hurtig levering og super kundeservice. Intet at sætte en finger på!
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Alexander Wiberg
Matz did an amazing job. Nice and fast communication. High level of service. All in all a very good Experience.
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Kenneth Petersen
Hurtig levering
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Andrew Carman
Great product, quick service
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Martin Andersson
All
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søren bak-andersen
Instead of sending mee the row of light ordered, they send me a whole crate of extension cords. When I call the Danish support number, an Indian call center answers, and they are not able to resolve the issue of sending me the wrong parcel.
Reply from LumenXL.dkDear Søren,
Thank you for your review.
We are sorry to hear that you experienced issues with your order, we understand that this is disappointing.
Our customer support has reached out to you to resolve the issue as quickly as possible.
The warehouse had sent you too many extension cords, where the second parcel was still on its way.
According to the track and trace information of your 2nd parcel, it arrived a few days ago.
Our customer service has sent you a free return label, so that you can return the extension cords for free.
We are a Dutch based company with only employees from The Netherlands, Germany, Belgium and France.
Should you have further questions, please let us know in a reply.
With kind regards,
Team LumenXL -
Anne Ribergaard
Så fine 🤌
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Carsten Andersen
Nem bestilling på en overskuelig hjemmeside og hurtig levering
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John Jensen
Alt for lang leveringstid
Reply from LumenXL.dkHej John,
Tak for din anmeldelse.
Vi forstår, at det er meget irriterende, når man skal vente længere på sin bestilling, end man havde forventet. Vi undskylder for ulejligheden.
Vores kundeserviceteam har kontaktet dig med den seneste opdatering af din ordre.
Hvis du har yderligere spørgsmål, eller hvis vi kan hjælpe dig med noget, er du velkommen til at lade vores kundeserviceteam vide det.
Med venlig hilsen,
Team LumenXL -
Kim Loudrup
Professional company to be counted on, great service 5 stars