LumenXL.dk
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søren bak-andersen
Instead of sending mee the row of light ordered, they send me a whole crate of extension cords. When I call the Danish support number, an Indian call center answers, and they are not able to resolve the issue of sending me the wrong parcel.
Reply from LumenXL.dkDear Søren,
Thank you for your review.
We are sorry to hear that you experienced issues with your order, we understand that this is disappointing.
Our customer support has reached out to you to resolve the issue as quickly as possible.
The warehouse had sent you too many extension cords, where the second parcel was still on its way.
According to the track and trace information of your 2nd parcel, it arrived a few days ago.
Our customer service has sent you a free return label, so that you can return the extension cords for free.
We are a Dutch based company with only employees from The Netherlands, Germany, Belgium and France.
Should you have further questions, please let us know in a reply.
With kind regards,
Team LumenXL -
Anne Ribergaard
Så fine 🤌
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How do you rate LumenXL.dk?
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Carsten Andersen
Nem bestilling på en overskuelig hjemmeside og hurtig levering
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John Jensen
Alt for lang leveringstid
Reply from LumenXL.dkHej John,
Tak for din anmeldelse.
Vi forstår, at det er meget irriterende, når man skal vente længere på sin bestilling, end man havde forventet. Vi undskylder for ulejligheden.
Vores kundeserviceteam har kontaktet dig med den seneste opdatering af din ordre.
Hvis du har yderligere spørgsmål, eller hvis vi kan hjælpe dig med noget, er du velkommen til at lade vores kundeserviceteam vide det.
Med venlig hilsen,
Team LumenXL -
Kim Loudrup
Professional company to be counted on, great service 5 stars
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Amalie Muff
God vejledning. Sender hurtig. Svarer hurtigt på mails. Nærværende personale. Jeg har gennem tiden lagt flere ordre her, både til privat, til firmaet og anbefalet jer til mange, som har købt de samme lyskæder her. Kvalitetet af produkt og service har altid været god 🤩
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Christine
Hurtig levering. Og en lyskæde i rigtig god kvalitet.
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Jeannet Pedersen
Fast delivery :-)
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LI
Fint udvalg og gode priser. Hurtig forsendelse, forsvarligt pakkede varer (i glas), og super nemt at sende retur (havde en enkelt vare der skulle retur - til en fair pris på 37 kr for returlabel:)
Varm anbefaling! -
Karen Foxdal
Super service;)
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Thomas Ellegaard
No instructions for use or installation in the box.... rubberseal sealing the cable input hole not included0
Reply from LumenXL.dkDear Thomas,
Thank you for your review.
We are sorry to hear that we could not deliver the quality you wanted, this is not the experience we strive for and we understand that this is not pleasant.
Our customer service has reached out to you and sent you the manual instruction.
If you have further questions or concerns, please let us know.
With kind regards,
Team LumenXL -
Morten Sørensen
Everything was perfect. No complaints, all great!
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Rikke Rasmussen
The led light is flashing, it’s bad quality.. and I bought also a “lysdæmper” and it’s not really working it get the LED to blink a lot. And I bought a warm white, but the color of the light is really bright no warm over that light.
Reply from LumenXL.dkDear Rikke,
We are sorry to hear that we could not deliver the quality you wanted, this is not the experience we strive for and we understand that this is not pleasant.
Our customer service has reached out to you and is awaiting for the video, so our technical support can assist you further.
We look forward to your response so that we can rectify this.
If you have any further questions or comments, please feel free to let us know.
With kind regards,
Team LumenXL -
Nan
Good quality, speedy process.
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Jytte Jørgensen
Rigtig god pris og service
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Benjamin Dahl
Good quality.
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John Larsen
Hurtig og præcis lev.
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Mikkel Kragholm
Quick delivery and product as expected!
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Christian Christian Trollo
The delivery was swift, and the quality of the product was better than expected. There were even spare bulbs for which i am grateful.
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arne nielsen
tilfreds med det leverede