Kraatje
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Stephen Day
Very good
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Pat
Product good (and as described), fast delivery (using UPS express), decent customer service that responds fast when I needed them
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How do you rate Kraatje?
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Andrii
Never had an issue. Good product and next day delivery. Thanks and keep up the good work!
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Luke Sutton
Amazing all round! Fast shipping and good customer service.
Kratom is perfect too. -
Thomas Turner
Not really as good quality as it was a year ago.
Reply from KraatjeHey Thomas, First of all thank you for being a loyal customer for over a year now. We are sorry to hear that you did not like the quality of your latest order. Our customer support team will get in contact with you, to see what we can do for you.
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Caroline Lavery
Great service
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Klavdija Sorbek
Very good communication and fast delivery.
Reply from KraatjeHey Klavidija, we want to apologize for the troubles for your last order and fully understand your frustrations. Sometimes, shipping to the UK can bring some issues. We have contacted DHL, but unfortunately it takes a while before they respond, or take action. Next time we will inform you better. My collegue will contact you via e-mail, to resolve this issue for you.
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Patrick Harrell
Awesome
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GEORGIOS PAPADOPOULOS
Good service! Thank you!
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Captain Bob
Good consistent quality and fast reliable delivery :)
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EH
I have been buying from Kraatje for years, as I need kratom every day because of my PNP. To avoid exposing my body to heavy metals or mold, I asked Kraatje for laboratory analyses. Twice. No response. That was it for me with Kraatje. If the company does not test its products, I consider it untrustworthy.
Reply from KraatjeDear Eduard,
Sorry that you did not receive the service as you expected, and we will improve our information on our webshop. We want to let you know that all are products are tested and sterilized. Our Kratom is from Indonesia, all Kratom from Indonesia abides to the following conditions:
- ISO-certified production facility
- Laboratory testing for quality and contamination.
-If the Kratom does not meet government requirements, it cannot be exported.
- Quality is therefore always guaranteed, which is why we no longer publish the tests. We no longer have them, and the government now regulates this.
- Food-grade sterilization is mandated by the government.
Therefore, there will never be any contamination or bacteria.
The quality and safety standards for Kratom in Indonesia have improved significantly, preventing ''bad'' kratom from being exported.
I hope this will sooth your worries about the quality of the kratom. If there are any more questions, feel free to ask.
Kind regards, Kraatje -
Ben C
Best pricing/delivery times I've found and incredibly helpful customer service! Easy 10/10
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Ryan T
Wonderful shop, and wonderful people! This is my go to shop for herbal tea - I wouldn’t shop anywhere else. I love it. Their products are second to none with brilliant, fresh quality produce. Thank you so much to the Kraatje team!
Your loyal customer,
Ryan -
Krunoslav Mataic
Extra brza dostava.Vrlo pouzdana tvrtka.Hvala
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Davie
Fast fantastic service next day DHL to Scotland.Poduct very good quality tyvm
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Jeff
Always absolutely excellent
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Chris Millward
Wonderful service and product !!! Excellent customer service and product..: highly recommended!
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Nick Debo
Goeie Moringa
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Sasha
Good quality leaf and excellent customer service
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Scott Walker
A little pricey, but always a great service and super quick delivery and very strong product. It'd be nice if you sent a discount code after every order placed, or set up accounts, so regulars can always get a discount.
Reply from KraatjeHey Scott thanks for the nice words and the tip! We will take a look at it.