Neofollics Hair Technology

Dear Salma,

Thank you for sharing your honest experience and for taking the time to use our Anti Grey routine so consistently.

We fully understand your disappointment, especially after such a long period of use. Grey hair is a complex biological process influenced by genetics, age and individual melanin activity, which means that results can vary significantly from person to person. Unfortunately, this also means that not everyone will experience visible changes, even with consistent use.

Regarding the serum: we understand your concern. The serum is designed to be applied directly to the scalp and does not require daily hair washing. It can also be used on dry hair in smaller amounts, focusing only on the scalp, to avoid a greasy feeling.

We genuinely appreciate your feedback, as it helps us improve both our products and how we communicate realistic expectations. If you would like, our customer care team would be happy to review your case personally and discuss whether any adjustments or alternatives might suit you better. We are here to help you.

Best regards,
Neofollics Hair Technology

Dear Gior,

Thank you for sharing your feedback and we are sorry to hear that your experience was not satisfactory.

At Neofollics, we take any potential adverse reactions very seriously. For this reason, we offer a 7-day satisfaction guarantee for cases in which customers experience discomfort, irritation, or any unwanted reaction. In such situations, customers can register via our website or contact our customer care team directly so we can properly assess the case and offer an appropriate solution.

According to our records, there was one order placed in September and another in December, but we did not receive any support requests related to adverse effects for either order. Until now, we were not informed of this issue.

We would be happy to investigate your case and assist you personally. Please contact our customer service team with your order details so we can help you directly.

Our goal is always to provide the best possible experience, and we are here to help.

Kind regards,
Neofollics Hair Technology

Dear Alfonso,

Thank you for your review and for sharing your experience.

We understand that it can be disappointing not to see improvements after two weeks, but this is completely normal. With our products, visible results take more time, as they work at the hair follicle level, addressing the issue at the root. For most routines, consistent use for around 6 months is needed before noticeable results can be expected.

If you wish, we are happy to review your routine together and check whether you are using the products in the best way for your situation. You can always contact our customer service team for personalised advice.

We appreciate your feedback and hope to support you further in the future.

Best regards,
Neofollics Hair Technology

Dear J,

Thank you for taking the time to share your experience.

We’re sorry to hear that the results did not meet your expectations. Changes related to grey hair can vary greatly from person to person and usually take time, as they depend on individual biological processes rather than instant cosmetic effects. For some people, visible changes may be subtle or take longer to appear.

We would be happy to look at your situation in more detail and see whether there is anything we can clarify or support you with. Please feel free to reach out to our customer service team for personalised advice.

Thank you again for your honest feedback.
Best regards,
Neofollics Hair Technology

Dear SG,

Thank you for taking the time to share your experience and for your honest feedback.

We’re sorry to hear about the inconvenience you experienced after discovering an allergy to one of the ingredients. We understand how frustrating it can be when an order can’t be cancelled in time and when the return process takes longer than expected, especially with repeated delivery attempts by the carrier.

You’re absolutely right that our orders are processed and dispatched very quickly, as part of our commitment to fast service. We also appreciate your feedback regarding the cancellation process, and we’ll take this into account as we continue to review and improve our procedures.

Thank you for acknowledging that our team remained responsive and polite throughout. If you ever have questions about ingredients or need support before placing an order in the future, we’re always happy to help.

Best regards,
Neofollics Hair Technology

Dear Artemis,

Thank you for sharing your experience. We understand your point of view. For optimal results, it’s important to leave the shampoo on the scalp for at least 5 minutes before rinsing, so the active ingredients have enough time to work.

We also recommend using it on its own, without alternating it with another shampoo, as combining products can reduce its effectiveness.

If you would like, you are very welcome to contact our customer support team. We’ll be happy to review your situation personally and check whether the usage is fully aligned with your hair and scalp needs.

Thank you again for your honest feedback. We hope you’ll notice improvement with continued and correct use.

Best regards,
Neofollics Hair Technology