Neofollics Hair Technology

Dear,

Thank you for taking the time to share your experience and for your honest feedback. We truly appreciate it.

We are sorry to hear that the product did not fully meet your expectations. The Hair Growth Stimulating Lotion is designed to support the natural hair growth cycle, which means that visible results can take some time and may vary from person to person. Unlike products such as minoxidil, which work through a different mechanism, cosmetic hair growth products often require consistent use over a longer period before results become noticeable.

Regarding the applicator and the amount used, it can sometimes help to apply smaller amounts directly to the scalp and gently massage the lotion in to prevent the product from running.

Your feedback about the applicator and product usage is very valuable to us and we will make sure to share this with our product team.

If you have any questions about how to get the most out of the product, or if you would like advice on how to incorporate it into your routine, please feel free to contact us. We would be happy to help.

Kind regards,
Neofollics Hair Technology

Dear Alessandro,

We are sorry to hear that your experience did not meet your expectations. We always aim to assist customers as clearly and professionally as possible during the purchasing process.

Regarding returns, our policy requires customers to arrange the return shipment when products are ordered incorrectly. This is standard practice and is clearly outlined in our return policy. That said, we do regret that the information on our website may have been confusing in your case.

Our customer support team is always available to help customers choose the most suitable products before ordering. In addition, we offer tools on our website such as the product recommendation quiz, which is designed to guide customers toward the most appropriate products based on their situation.

We are glad that the return was completed and that the full refund has been processed. We appreciate your feedback and will use it to continue improving both our website and our service. Thank you for your feedback.

Best regards,
Neofollics Hair Technology

Dear Salma,

Thank you for sharing your honest experience and for taking the time to use our Anti Grey routine so consistently.

We fully understand your disappointment, especially after such a long period of use. Grey hair is a complex biological process influenced by genetics, age and individual melanin activity, which means that results can vary significantly from person to person. Unfortunately, this also means that not everyone will experience visible changes, even with consistent use.

Regarding the serum: we understand your concern. The serum is designed to be applied directly to the scalp and does not require daily hair washing. It can also be used on dry hair in smaller amounts, focusing only on the scalp, to avoid a greasy feeling.

We genuinely appreciate your feedback, as it helps us improve both our products and how we communicate realistic expectations. If you would like, our customer care team would be happy to review your case personally and discuss whether any adjustments or alternatives might suit you better. We are here to help you.

Best regards,
Neofollics Hair Technology

Dear Gior,

Thank you for sharing your feedback and we are sorry to hear that your experience was not satisfactory.

At Neofollics, we take any potential adverse reactions very seriously. For this reason, we offer a 7-day satisfaction guarantee for cases in which customers experience discomfort, irritation, or any unwanted reaction. In such situations, customers can register via our website or contact our customer care team directly so we can properly assess the case and offer an appropriate solution.

According to our records, there was one order placed in September and another in December, but we did not receive any support requests related to adverse effects for either order. Until now, we were not informed of this issue.

We would be happy to investigate your case and assist you personally. Please contact our customer service team with your order details so we can help you directly.

Our goal is always to provide the best possible experience, and we are here to help.

Kind regards,
Neofollics Hair Technology