Neofollics Hair Technology

Dear Andrea,

Thank you for sharing your feedback. We are sorry to hear that you felt you did not receive a response from us. After carefully checking our system, we could not find any previous message from you regarding your order.

We would love to assist you and make things right. Could you please contact us again at customerservice@neofollics.com, so we can help you directly?

Your satisfaction is very important to us, and we want to ensure you get the support you need.

Best regards,
Neofollics Customer Service

Dear Sandry,

We’re very sorry to hear about your experience and truly regret the inconvenience you’ve had. Our products are formulated mainly with natural ingredients to minimize the risk of reactions. However, in some cases, people with a sensitive scalp may still experience irritation, especially if too much product is applied. Adjusting the dosage often helps to reduce this sensitivity.

Regarding the increased hair shedding you noticed: this can sometimes occur in the first phase of using hair growth products. It’s known as the “shedding phase”, a temporary process in which weaker, old hairs fall out to make room for stronger, healthier hairs to grow. While this can be concerning, it is usually a positive sign that the product is stimulating the hair cycle.

We’d love to guide you further to make sure you can use the product comfortably and effectively. Please feel free to contact us at customerservice@neofollics.com, so we can provide you with tailored advice.

Best regards,
Neofollics Team

Dear Paulo,

Thank you for your review! We're glad to hear the shipping was fast. If you have any feedback on how we could make your overall experience even better, we'd love to hear from you. You can always reach us at customerservice@neofollics.com. We’re happy to help.

Kind regards,
Neofollics Hair Technology

Dear Luc,

Thank you for your review and for sharing your experience. You’re definitely on the right track — consistency is key when it comes to seeing results. Since you’ve been using the product for a month and a half, it’s still early in the process. Visible improvements often become noticeable after 3 to 6 months of regular use, as the hair growth cycle takes time.

We encourage you to keep going with your routine, and we’re confident that with patience, you’ll start to notice positive changes. If you’d like, you can always reach out to us at customerservice@neofollics.com for extra tips or guidance. We’re here to support you along the way.

Best regards,
Neofollics Hair Technology

Dear Madushani,

Thank you for taking the time to share your feedback. We’re glad to hear it was good. We’d love to know more about your experience and see how we can improve it for you.

Our customer service team is always happy to assist you with any questions or concerns, so please don’t hesitate to reach out to us at customerservice@neofollics.com.

Kind regards,
Neofollics Hair Technology

Dear Asad,

Thank you for sharing your feedback. We truly value your comments.

We’re sorry to hear that you haven’t yet seen the results you were hoping for, but we’d like to reassure you. Our products work at the hair follicle level, which is why we recommend continuous use for 3 to 6 months to see visible and optimal results. Using just one product may not deliver the full effect you’re looking for. We encourage you to continue using it, as you are on the right path.

We understand that this can be frustrating, and we want to assure you that we’re here to support you with anything you need. If you have any questions or would like advice on how to use the product, please don’t hesitate to contact us at customerservice@neofollics.com.

Best regards,
The Neofollics Team

Dear Martina,

We’re very sorry to read your review. We understand how frustrating it is not to receive your order on time.

Please rest assured that as soon as you contacted our customer service team, we immediately initiated an investigation with the shipping company. These investigations can unfortunately take some time, especially during the busy summer period when shipping volumes are high.

We always do our best to reach a resolution as quickly as possible, but according to our policy, we are unable to issue a refund or send a replacement until the investigation is complete. That said, you can be sure that you will either receive your order or a full refund once the shipping carrier has closed the case.

We truly regret the inconvenience and thank you for your patience and understanding. If you have any further questions, please feel free to continue the conversation you started with Customer Service.

Sincerely,
Neofollics Hair Technology