Neofollics Hair Technology

Dear,

Thank you for leaving your review. We truly value your feedback and take it seriously. That’s why we’d love to learn more about your experience so we can better assist you.

Please feel free to contact us at customerservice@neofollics.com. We’d like to understand how we can improve and ensure your next purchase is a 5-star experience.

Your satisfaction is very important to us.

Kind regards,
The Neofollics Team

Dear Alexander,

Thank you very much for your review. We’re truly sorry to hear that the Hair Growth Stimulating Shampoo didn’t meet your expectations. We completely understand how discouraging it can be to notice increased hair loss or dryness, especially when you’re trying to improve the health of your hair.

In some cases, a temporary increase in hair shedding can occur when starting a new intensive hair care routine. This is known as the “shedding phase” and often means that older hairs are making way for newer, stronger ones. However, we understand that this process can be worrying, and it doesn’t happen for everyone.

Please know that everyone’s hair and scalp react differently, and it might be that your scalp needs a gentler formula or a more gradual transition. We'd love to learn more about your experience and current routine, so we can guide you toward a solution that suits your needs better.

Feel free to contact us at customerservice@neofollics.com; we’re happy to support you further and help find the right approach for your hair.

Best regards,
Neofollics Hair Technology

Dear Tamara,

Thank you very much for sharing your experience with our Anti Grey Tablets. We’re happy to hear that you haven’t experienced any side effects and that your hair looks healthier and shinier; that’s already a great start!

We understand your desire to see a more noticeable reduction in grey hairs. As you rightly mentioned, it’s a long process: hair repigmentation depends on many factors, such as the degree of greying, how long the grey hairs have been present, and the natural speed of your hair growth. In most cases, visible results may take more than 3 months to appear.

In addition to the tablets, we also offer other products in the Anti Grey line, such as the Serum and Shampoo, which can help accelerate the repigmentation process and enhance results. If you’d like more information or a personalised recommendation, feel free to contact us at customerservice@neofollics.com. We’ll be happy to help you find the best routine for your needs.

Kind regards,
Neofollics Hair Technology

Dear Luka,

Thank you for taking the time to leave a review and for your trust in Neofollics. We understand that waiting longer than expected for your order can be frustrating.

Regarding shipments to Slovenia, the delivery time is 6-8 business days, which are counted Monday through Friday, excluding weekends and holidays. According to our records, your order was delivered within this timeframe.

If you ever experience any delays beyond this period or have any other questions about your order, please don’t hesitate to contact us. We’re here to help and want to ensure you have the best experience possible.

Met vriendelijke groet,
The Neofollics Team

Dear Rashad,

Thank you very much for your review and for sharing your experience with us. We greatly value your feedback and always strive to provide our customers with the best possible service and experience.

As we previously explained through customer service, the brush was not included in your order because it was not added to the shopping cart, so the system processed only the items you selected.

We are very sorry to hear that your order arrived damaged, as this is not the experience we want for you. To assist you and find a solution as soon as possible, we would appreciate it if you could send us photos of the condition in which you received the package. This will allow our team to investigate what might have happened during shipping, since the products leave our warehouse in perfect condition.

Please send the images to customerservice@neofollics.com. We are at your disposal to resolve this situation and ensure your satisfaction.

Sincerely,
Neofollics Hair Technology