Neofollics Hair Technology

Dear Alfonso,

Thank you for your review and for sharing your experience.

We understand that it can be disappointing not to see improvements after two weeks, but this is completely normal. With our products, visible results take more time, as they work at the hair follicle level, addressing the issue at the root. For most routines, consistent use for around 6 months is needed before noticeable results can be expected.

If you wish, we are happy to review your routine together and check whether you are using the products in the best way for your situation. You can always contact our customer service team for personalised advice.

We appreciate your feedback and hope to support you further in the future.

Best regards,
Neofollics Hair Technology

Dear J,

Thank you for taking the time to share your experience.

We’re sorry to hear that the results did not meet your expectations. Changes related to grey hair can vary greatly from person to person and usually take time, as they depend on individual biological processes rather than instant cosmetic effects. For some people, visible changes may be subtle or take longer to appear.

We would be happy to look at your situation in more detail and see whether there is anything we can clarify or support you with. Please feel free to reach out to our customer service team for personalised advice.

Thank you again for your honest feedback.
Best regards,
Neofollics Hair Technology

Dear SG,

Thank you for taking the time to share your experience and for your honest feedback.

We’re sorry to hear about the inconvenience you experienced after discovering an allergy to one of the ingredients. We understand how frustrating it can be when an order can’t be cancelled in time and when the return process takes longer than expected, especially with repeated delivery attempts by the carrier.

You’re absolutely right that our orders are processed and dispatched very quickly, as part of our commitment to fast service. We also appreciate your feedback regarding the cancellation process, and we’ll take this into account as we continue to review and improve our procedures.

Thank you for acknowledging that our team remained responsive and polite throughout. If you ever have questions about ingredients or need support before placing an order in the future, we’re always happy to help.

Best regards,
Neofollics Hair Technology

Dear Artemis,

Thank you for sharing your experience. We understand your point of view. For optimal results, it’s important to leave the shampoo on the scalp for at least 5 minutes before rinsing, so the active ingredients have enough time to work.

We also recommend using it on its own, without alternating it with another shampoo, as combining products can reduce its effectiveness.

If you would like, you are very welcome to contact our customer support team. We’ll be happy to review your situation personally and check whether the usage is fully aligned with your hair and scalp needs.

Thank you again for your honest feedback. We hope you’ll notice improvement with continued and correct use.

Best regards,
Neofollics Hair Technology

Dear,

Thank you for your feedback. We’re sorry for any confusion regarding the shipping costs. Free shipping to Canada is available for orders of €60 or more. After converting your purchase amount to euros, the total was unfortunately below this threshold, which is why shipping was applied.

We understand this may have been unexpected, and we appreciate your feedback. If you have any further questions, please don’t hesitate to reach out — we’re happy to help.

Kind regards,
Neofollics Hair Technology

Dear Matin,

Thank you so much for sharing your feedback. We’re sorry to hear that the bottle is difficult to use — it’s a spray bottle, and we haven’t received this comment before. Your input is very valuable to us.

It’s also completely normal not to have seen results yet. Using a single product once is usually not enough for optimal results, as hair growth is a gradual process. Typically, users start noticing reduced hair shedding within one to three months, new hair growth around four to six months, and significant improvements in thickness and volume after six or more months of consistent use.

If you’d like, our customer care team would be happy to help you create a complete routine tailored to your hair goals to achieve the best possible results. Please don’t hesitate to reach out to us at customerservice@neofollics.com — we’re always happy to assist.

Best regards,
Neofollics Hair Technology