Kunst & Kadootjes

Hello Beatrice,

I am really sorry that the delivery didn't go as planned. We do our utmost best to get an order as soon as possible to our customers, but we depend on the local delivery service. Allmost all of the time that goes well (you can see in our reviews), but this time it didn't. Our sincere appologies.

Timeline
- Your package was send by us on the next workday May 19 after you placed the order Saturday. A confirmation and tracking code was send to your emailadress (maybe you missed it, it could be in your SPAM folder).
- On May 20 the package arrived in France.
- Colis Prive tried to deliver it on May 21 but failed due to: "Location access code is missing.". Unfortunately I don't know what that means.
- I can see it was rescheduled to deliver on May 23. But delivery failed again.
- It is now changed to a Pickup Point on May 27.

Normally it would have been at your doorstep on May 21, but due to unforseen circumstances that changed. That was unfortunately out of our hands. We hope you receive the order on May 27, and if your really happy with it please consider changing this review. We would really appreciate that.

Kind regards,
Rolf

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Timeline Colis Privé:

Date Statut du colis
24/05/2025 Votre colis va être prochainement déposé en Point Relais. le 27/05/2025 (journée entière)
21/05/2025 Votre rendez-vous est confirmé. le 23/05/2025 (journée entière)
21/05/2025 Nous avons tenté de livrer votre colis. Si les accords avec votre e-commerçant le permettent, replanifiez dès à présent votre livraison.
21/05/2025 Votre colis est en cours de distribution par le livreur
21/05/2025 Votre colis est arrivé sur notre agence régionale de distribution.
20/05/2025 Votre colis est pris en charge par Colis Privé. Il va être expédié vers notre agence régionale de distribution.
19/05/2025 Votre colis est en cours de préparation par l'expéditeur. Il nous sera confié prochainement.